Assistant Manager - Talent Service - Performance Management (CFAM) - Hyderabad

Introduction

Are you passionate about doing things differently? At Deloitte, we have broken the norms and are implementing a new approach for Performance Management (PM). The PM team helps implement the process end to end for our business. As an Assistant Manager, you will interact with the team, internal stakeholders, manage team to deliver high-quality deliverables that will be essential to the seamless execution of the PM processes for the businesses.

Job Title: Assistant Manager, Performance Management

Channel/Function: CTS Development – Performance Management

Location/Department: Hyderabad

Position Reports to: Performance Management Manager

Primary Client: ALL FSS US/USI Business Stakeholders

Job Summary

The Performance Management (PM) Assistant Manager is responsible for executing the PM lifecycle consistently and efficiently in support of the FSS business group/workstreams in collaboration with the PM Specialists and PM Analysts.

The PM Assistant Manager is responsible for the transactional and operational tasks enabling seamless execution of the PM processes for the assigned business group. Due to Deloitte’s data-driven PM process, the PM Assistant Manager must be a detail oriented and an analytical thinker capable of producing high-quality deliverables leveraging PM data.

As a Team Leader (TL) the PM Assistant Manager identifies potential skills gaps among Team Members (TMs) and provides feedback and coaching as appropriate, including suggesting professional development opportunities to bridge skill gaps on the FSS PM team. The PM Assistant Manager is also responsible for managing relationships with assigned PM Specialists and provides exceptional customer service to the assigned FSS business group/workstreams by delivering high quality reports, performance data insights.

Illustrative Duties and Responsibilities

Process execution

• Supports the execution of all PM processes. Troubleshoots process issues and provides solutions.

• Takes direction from the PM Specialists and Managers and escalates potential issues and concerns.

• Oversees preparation of materials and reports in support of meetings ensuring high-quality deliverables.

• Managing stakeholders, having connects to understand upcoming activities and plan for delivery

Data analysis and reporting

• Reviews data output for risks and escalates issues as needed

• Oversees the quality of deliverables shared with the PM Specialists

Training and skills development

• Completes training courses to keep skill set up to date

• Discusses areas of improvement with leadership and seeks out professional development opportunities to close potential gaps

• Advises PM Analysts as needed on the PM processes and shares best practices to improve the process and gain efficiencies

Team Management

• Escalates business concerns, risks and issues to the FSS Lead/PM lead as needed

• Conducts Check-Ins with PM TMs, sets work goals, provides feedback, and assists TMs in identifying professional development opportunities

• Coaches PM TMs on process implementation and strategic thinking

• Works with PM TMs on workload prioritization and problem solving

• Ensures PM TM’s ability to deliver the PM lifecycle, escalates TM performance concerns to the PM Lead

Process Excellence

• Manages and executes the PM lifecycle in partnership with PM Specialists.

• Owns the execution of the PM processes for the assigned FSS business group/workstream including, but not limited to, Check Ins, Pulse Surveys, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers etc.

• Troubleshoots potential process issues and provides solutions

• Collaborates with PM Lead, other PM Managers and Process and Operations Lead on identifying process efficiencies

Qualifications

Education & Experience:

• Bachelor’s degree and 8 or + years of related experience

• Prior experience in managing resources and handling large volumes of data

• Prior experience with advising clients and stakeholder management

Required Technical Skills:

• Interprets data and identifies trends and performance insights

• Moves work forward proactively with limited guidance from the PM Specialists.

• Manages resources and provides coaching, guidance, and continuous performance feedback

• Demonstrates strong communication skills across the business to ensure collaboration of appropriate stakeholders

• Applies strong strategic thinking, process improvement and change management skills

• Demonstrates strong project management skills, flexibility and learning agility

• Ability to manage multiple complex projects and competing priorities in a virtual environment (TMs and clients)

• Problem solves issues and develops solutions

• Identifies, escalates, and resolves issues effectively and appropriately

• Effectively leverage tools such Tableau, SFDC, Service Now etc.

• Manages confidential information according to Deloitte Administrative Policy Release (APR) guidelines

• Proficient in Microsoft Excel and Microsoft PowerPoint is a must

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Benefits:

Deloitte offers a comprehensive benefits package that promotes work-life balance and overall well-being.

Join Deloitte and make a real impact! We are an equal opportunity employer and value diversity at our core.