Assistant Manager, Technical Services

Job Description

We are seeking an Assistant Manager, Technical Services to lead and oversee the technical support functions for medical equipment installations, commissioning, and after-sales support. The role ensures timely project execution, high-quality service delivery, and coordination between clients, engineers, and internal departments.

Responsibilities

• Supervise and coordinate installations, commissioning, and maintenance of medical equipment.
• Lead and mentor service engineers and field staff.
• Liaise with clients, principals, and internal teams for smooth project execution.
• Oversee service schedules, preventive maintenance, and equipment calibration.
• Prepare and review technical reports, project documentation, and compliance records.
• Coordinate with supply chain and logistics for timely delivery and installations.
• Identify and implement process improvements to enhance service efficiency.
• Ensure adherence to safety protocols and regulatory standards.

Required Qualifications

• Bachelor’s degree in Biomedical, Electrical/Mechanical Engineering, or a related field.
• 5-7 years of relevant experience in medical device or healthcare equipment service and project management.

Skills and Competencies

• Strong technical knowledge of medical equipment and healthcare technology.
• Leadership and team management skills for supervising service engineers.
• Excellent interpersonal, communication, and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), MS Teams, and Zoom.
• Highly organized for project tracking, documentation, and client reporting.
• Proactive, self-motivated, and willing to travel for project and client support.

What We Offer

• Competitive salary with comprehensive benefits.
• Opportunities for professional development, training, and career growth in a dynamic field.
• EOBI, provident fund, and a company-provided mobile line.
• Travel support for field and project-based roles.
• Exposure to high-profile healthcare projects.

Job Type: Full-time

Work Location: In person