Assistant Manager Technical Services

Coats is a world leader in thread manufacturing and structural components for apparel and footwear, as well as an innovative pioneer in performance materials. These critical solutions are used to create a wide range of products, including ones that provide safety and protection for people, data and the environment.

Trusted by the world's leading companies to deliver crucial, innovative, and sustainable solutions, we provide value-adding products including apparel, footwear and speciality threads.

With a proud heritage dating back more than 250 years and a spirit of evolution to constantly stay ahead of changing market needs, we have operations across 50 countries with a workforce of over 17,000, serving our customers worldwide.

Headquartered in the UK, Coats* connects talent, textiles, and technology to make a better and more sustainable world.

For more info, visit our website: www.coats.com

Role Purpose:

The Technical Executive will play a key role in supporting customers by providing technical expertise, product training, and operational solutions within the apparel and home textile industry. The role focuses on strengthening customer relationships, improving productivity through technical advisory, and supporting business development initiatives. The position requires close collaboration with commercial teams and customers to ensure optimal product performance, address manufacturing challenges, and deliver value-driven solutions that enhance overall operational efficiency.

Key Responsibilities:

• Provide technical advisory support to customers and contribute to business development initiatives within the apparel and textile sector.
• Manage and resolve customer complaints by delivering timely, solution-oriented responses to ensure high levels of customer satisfaction.
• Conduct technical sessions, thread trials, and demonstrations to educate customers on productivity-enhancing solutions.
• Deliver comprehensive training on product features, benefits, and value propositions while addressing apparel manufacturing challenges with customised solutions.
• Evaluate and benchmark competitor products to identify strengths, gaps, and potential opportunities for improvement.
• Support customers in accurately measuring and optimising thread consumption for improved cost efficiency and productivity.
• Work closely with the commercial team to identify and pursue joint business development opportunities.
• Provide technical support to the commercial team in addressing customer queries and operational challenges.
• Ensure strict adherence to company policies, procedures, safety regulations, and security protocols.
• Promote a collaborative, proactive, and high-performance team environment across all levels of the organisation.

Education & Qualifications:

• Bachelor’s degree in Industrial Engineering or Garments Engineering .
• MBA is an added advantage.
• 2–3 years of experience in the Apparel or Home Textile Industry , preferably within the Denim garment sector .
• Strong customer relationship management and engagement skills.
• Self-driven, highly motivated, and capable of working effectively within a team environment.
• Strong analytical and problem-solving capabilities.
• Excellent interpersonal, communication, and presentation skills.

At Coats Group, we are committed to innovation, excellence, and fostering a diverse and collaborative environment where every team member can thrive. If you are passionate about making an impact in the textile industry and eager to join a global leader with a rich heritage and a forward-thinking approach, we invite you to take the next step in your career with us.

Apply now to be part of our dynamic team and help shape the future of textiles.