Assistant Manager - Transport

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Assistant Manager TransportClient: UBS
Location: Hyderabad (Aquila & Centaurus)
Department: Transport Services / Facilities Management
Reports To: Transport Manager
Position OverviewWe are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees across UBS Hyderabad's Aquila and Centaurus locations. This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all UBS employees.
Key ResponsibilitiesTransport Operations ManagementAssist in managing daily transport operations for ~2,000 UBS employees across both locations

Coordinate employee transport schedules, routes, and vehicle assignments

Monitor real-time transport operations and resolve service disruptions

Ensure optimal fleet utilization and route efficiency across Aquila and Centaurus

Manage transport booking systems, employee registrations, and route changes

Oversee special transport arrangements for events, extended hours, and emergency situations

Dual-Location FlexibilitySeamlessly switch operations between Aquila and Centaurus as required

Maintain consistent service standards and operational procedures across both sites

Coordinate inter-location transport services and employee transfers

Adapt to varying demand patterns and operational requirements at each location

Ensure effective communication and coordination between both site operations

Backup Leadership & Management SupportAct as primary backup to Transport Manager during absences

Take full operational responsibility when required

Make critical decisions regarding route changes, vendor issues, and service disruptions

Lead team meetings and provide operational guidance to transport coordinators

Handle escalations and client communications in Transport Manager's absence

Maintain operational continuity during peak periods and emergencies

Vendor & Fleet ManagementManage relationships with transport service providers and taxi vendors

Monitor vendor performance against SLAs and service quality standards

Coordinate vehicle maintenance schedules and ensure fleet readiness

Oversee vendor compliance with safety, insurance, and regulatory requirements

Negotiate service improvements and resolve vendor-related issues

Manage backup transport arrangements and emergency fleet mobilization

Employee Service & ExperienceEnsure exceptional transport experience for all UBS employees

Handle employee queries, complaints, and special transport requests

Manage transport-related communications and announcements

Coordinate with HR and Admin teams for new joiners and transport onboarding

Implement feedback mechanisms and service improvement initiatives

Support disabled employees and special accessibility requirements

Safety & Compliance ManagementEnsure all transport operations comply with local traffic and safety regulations

Monitor driver performance, behavior, and adherence to safety protocols

Coordinate regular vehicle inspections and safety audits

Maintain transport-related documentation, permits, and compliance records

Lead emergency response procedures and incident management

Implement and monitor COVID-19 and health safety protocols

Technology & AnalyticsManage transport management systems and mobile applications

Generate operational reports, analytics, and performance dashboards

Track key performance indicators (KPIs) and service metrics

Optimize routes using GPS tracking and route planning software

Support digital initiatives and transport technology implementations

Required QualificationsEducation & ExperienceBachelor's degree in Transportation Management, Operations, Business Administration, or related field

5-8 years of transport/logistics management experience

3+ years in supervisory or team leadership roles

Experience managing large-scale employee transport operations (1000+ users preferred)

Background in corporate transport services or fleet management

Core CompetenciesTransport Operations ExpertiseDeep understanding of route planning, fleet management, and logistics optimization

Experience with transport management systems and GPS tracking technology

Knowledge of local traffic patterns, regulations, and transportation infrastructure

Understanding of vehicle maintenance, safety standards, and compliance requirements

Leadership & Management SkillsStrong leadership capabilities with ability to step into managerial role

Excellent crisis management and problem-solving skills

Ability to manage multiple priorities and work under pressure

Strong decision-making skills and operational judgment

Experience in vendor management and contract oversight

Communication & Interpersonal SkillsExcellent communication skills in English and local languages

Strong stakeholder management and client service orientation

Ability to handle employee queries and resolve conflicts effectively

Presentation skills for management reporting and team meetings

Technical SkillsProficiency in transport management software and GPS systems

Advanced Excel skills for data analysis and reporting

Knowledge of fleet management principles and best practices

Understanding of safety regulations and compliance requirements

Basic knowledge of vehicle maintenance and technical specifications

Key Performance IndicatorsService Reliability: On-time performance and service availability metrics

Employee Satisfaction: Regular feedback scores and complaint resolution times

Operational Efficiency: Cost per employee, fleet utilization rates, and route optimization

Safety Performance: Incident rates, compliance scores, and safety audit results

Vendor Management: SLA compliance, cost management, and service quality metrics

System Availability: Transport system uptime and booking system performance

Working Conditions & RequirementsFlexible work location: Must be able to work from either Aquila or Centaurus as needed

Extended hours: Availability during early morning and late evening transport hours

Emergency availability: 24/7 on-call support for transport emergencies

Physical requirements: Ability to visit transport hubs, coordinate with drivers, and inspect vehicles

Travel: Occasional travel between locations and vendor facilities

Career Development OpportunitiesDirect pathway to Transport Manager role

Cross-functional exposure to facilities management operations

Leadership development and management training programs

Professional certifications in transportation and logistics management

Opportunity to implement innovative transport solutions and technologies

Compensation & BenefitsCompetitive salary commensurate with experience

Performance-based incentives and annual bonuses

Transportation allowance and fuel reimbursement

Comprehensive health and wellness benefits

Professional development and training opportunities

JLL career advancement pathways

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.