Assistant Manager - Voice Inbound

Role: Caller

Job Title: Assistant Manager - Voice Inbound

Work Experience: 1 - 4 years

Education: Graduate

Department: Customer Services

Work location: Goregaon (East), Mumbai

- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

• Identify customer needs and service accordingly
• Update internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies