Assistant Manager - Warehouse

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

The Assistant Manager – Warehouse (Health & Beauty) is responsible for overseeing end-to-end operations within Trilogi’s Health & Beauty warehouse, ensuring seamless execution of all inbound, storage, and outbound processes while maintaining the highest standards of safety, quality, and operational excellence.
This role is pivotal in driving productivity and service performance in alignment with business goals, regulatory standards, and customer expectations. The incumbent will supervise and guide warehouse supervisors, team leaders, and associates to achieve daily operational targets, maintain accurate inventory, and ensure timely order fulfilment with zero compromise on quality and product handling guidelines specific to Health & Beauty items. This role demands a strong focus on compliance with storage conditions, batch/expiry controls, and FEFO/FIFO practices to maintain product integrity. The Assistant Manager will collaborate closely with Planning, Quality, and Logistics teams to align operational execution with business priorities. The role also entails driving process improvement initiatives to optimize space, labor, and cost, while leveraging data and KPIs for performance management.

Additionally, the role requires proactive management of people processes including training, coaching, rostering, and performance appraisals, fostering a culture of safety, discipline, and engagement. The Assistant Manager serves as a critical second-in-command to the Warehouse Manager, ensuring operational continuity, resilience, and readiness to support the business during peak periods and strategic expansions.

Responsibilities
Ensure accurate and timely receiving, put-away, picking, packing, and dispatch of Health & Beauty products while meeting productivity and accuracy targets. Implement and monitor SOPs and safety standards to ensure compliance with regulatory and quality requirements for Health & Beauty SKUs (e.g. batch tracking, FEFO/FIFO, shelf-life control, ambient & temperature-sensitive storage) Lead daily warehouse operations including labor allocation, workflow planning, space optimization, and equipment utilization. Collaborate with Inventory Control, Planning, Quality Assurance, and Logistics teams to ensure stock integrity, on-time deliveries, and minimal damages or losses. Monitor and report on operational KPIs (productivity, OTIF, damages, shrinkage, labor cost/unit) and initiate corrective actions to improve performance. Drive continuous improvement initiatives using Lean principles to enhance efficiency, reduce cost, and improve service levels. Manage warehouse manpower planning, attendance, leave approvals, and shift rosters. Support audits (internal, external, health and safety, ISO) and ensure timely closure of non-conformities. Ensure timely resolution of escalations and operational issues with a customer-centric mindset

People Management
Manage a team of Warehouse Supervisors, Team Leaders, and Associates. Drive productivity, performance, and adherence to SOP's Coach, develop, and conduct performance reviews for direct reports

Functional / Technical Competencies

Familiarity with WMS and ERP systems (e.g., SAP, Oracle)

ERP knowledge Inventory and Stock Control Resource

Space Planning

Health & Safety Compliance

KPI Analysis and Reporting

Lean Warehousing & Continuous Improvement

Maintain documentation and records as per regulatory standards.

Experience:
7–10 years of progressive experience in warehouse operations, including at least 3 years in a supervisory or assistant manager role. Prior experience handling Health & Beauty or other high-SKU, batch/expiry-sensitive categories is strongly preferred.