Assistant Nurse - OPD

Summary

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

• Do the right thing
• Be the patient’s advocate
• Be open and transparent
• Deliver safe, compassionate care
• Recognize the uniqueness of each patient
• Contribute to an outstanding patient’s experience
• Engage with and contribute to, a learning culture
• Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

• Safety
• Excellence
• Ethics
• Trust
Collaboration

The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.

Key Accountabilities

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice, and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions
• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Under the supervision of the Registered Nurse, support pre-registration and new nurses and Health Care Workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Under the supervision of the Registered Nurse, support student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required
• Share knowledge and skill with others, in order to improve patient care and service
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

• Speak up, if something isn't right.
• Maintain awareness of and comply with, the NMC Policies and Procedures
• Participate in all activities related to DoH/DHA/MoH/NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their families.
• Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.

Professional:

• Always uphold the reputation of the nursing profession.
• Act as a positive role model for all nursing and support staff
• Must have insight of own behaviour and in others.
• Support the assessment, planning, implementation and evaluation of programmes of care under the supervision of the registered nurse.
• Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator .
• Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
• Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks
• Assist in updating clinical policies and guidelines in line with skill and experience
• Assist, engage with and contribute to the professional development of colleagues
• Ensure re-licensure is managed in a timely manner.
• Always maintain patient confidentiality.
• Ensure timely expert advice or registered nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association Basic Life Support algorithm.

Equality and Diversity:

• The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC):

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children:

• NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
• Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSHMS instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures
• Not willfully or recklessly endanger anyone’s health and safety
• Assist with the preparation of risk assessments
• Report OSH Hazards, incidents, Near misses and issues
• Reduce, Reuse, Recycling of waste as much as possible
• Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained

Specific Responsibilities for this Role

Assistant Nurse will:

• Under the supervision of the Registered Nurse, contribute to the overall planning and delivery of nursing care for patients ensuring a patient cantered approach to care.
• Under the direction of the Registered Nurse, assist in the activities of daily living for patients in accordance with the patient care plan e.g. distribution of patient meals and assisting patients with hygiene needs.
• Maintain a high standard of nursing care for patients, working within evidence-based guidelines and unit specific competencies.
• Demonstrate service excellence and act as a patient advocate to support the patients’ dignity and rights at all times.
• Ensure the Registered Nurse is informed of vital sign observations and care provided for patients and document appropriately.
• Observe and report changes in the patient’s condition and reactions to different aspects of care to a Registered Nurse immediately.
• Respond to emergencies according to the organization’s policies and procedures
• Facilitate post discharge clinic visits and/or tests as required including scheduling follow-up and referral appointments
• Help arrange patient transportation as required.
• Maintain flow of documents for scanning if needed.
• Provide direct patient care according to the therapeutic plan and individual patient needs as directed by the patient care plan under supervision of a Registered Nurse.
• Provide appropriate information to assist the Registered Nurse in the preparation and maintenance of an effective patient care plan.
• Record in the patient’s official record a detailed report of care given which reflects the therapeutic plan and specific aspects of the patient care plan under direction of Registered Nurse.
• Reinforce instructions given to the patient by the physician and Registered Nurse and refers new needs for instruction to the Registered Nurse.
• Initiate emergency assistance as per policies and procedures and perform Basic Life Support as per regulatory requirements and scope.
• Perform other duties as assigned by the Registered Nurse and within the scope of practice
• Ask questions when in doubt for clarification by the Registered Nurse
• Escalate to and seek expert advice from colleagues when unable to or not competent to undertake required care.
• Type additional unit specific & department specific responsibilities here

Summary

To support and demonstrate our NMC Nursing Mission, Vision, and Values:

Our Nursing Vision: At NMC Healthcare, we are committed to providing clinical excellence through safe, compassionate, and individualized care to every patient, every time.

Our Nursing Mission: To exemplify clinical excellence, every NMC nurse will seek to:

• Do the right thing
• Be the patient’s advocate
• Be open and transparent
• Deliver safe, compassionate care
• Recognize the uniqueness of each patient
• Contribute to an outstanding patient’s experience
• Engage with and contribute to, a learning culture
• Lead and influence changes in healthcare

Our Nursing Values: We will achieve this through our core values:

• Safety
• Excellence
• Ethics
• Trust
Collaboration

The post holder will work collaboratively with other team members, uphold and live the NMC Nursing Strategy in order to provide safe and outstanding care to their patient, to the patient’s bystanders all the time, every time.

Key Accountabilities

These must be upheld in accordance with the UAE Code of Conduct, Scope of Practice, and licensure as per the regulator.

The post holder will:

• Always speak up if safety is a concern
• Treat all patients with kindness, respect and compassion.
• Recognize and work within the limits of their own competence
• Take responsibility for their own actions
• Communicate effectively with colleagues to ensure patients receives the safest, most effective care possible.
• Perform additional duties when required

Education and Training:

• Ensure relevant training and competency is undertaken to deliver care safely.
• Maintain up-to-date mandatory training requirements.
• Follow and comply with the NMC Nurse Competency Matrix / Framework, relevant to their role profile.
• Be willing to learn new clinical skills and actively contribute to the learning culture through attendance of journal clubs and professional development programs.
• Under the supervision of the Registered Nurse, support pre-registration and new nurses and Health Care Workers when required.
• Participate in teaching, mentorship and preceptorship when required.
• Under the supervision of the Registered Nurse, support student nurses, newly graduated nurses, newly hired experienced nurses, return to practice nurses and nurses undergoing cross-training or upskilling.
• Participate in Performance Improvement Plans when required
• Share knowledge and skill with others, in order to improve patient care and service
• Ensure they are skilled, trained and competent before using any medical device.
• Involve patients in their own healthcare and recovery through education, awareness and positive reinforcement.

Quality Assurance and Governance:

• Speak up, if something isn't right.
• Maintain awareness of and comply with, the NMC Policies and Procedures
• Participate in all activities related to DoH/DHA/MoH/NMC Quality Improvement when required.
• Uphold the regulatory and accreditation standards.
• Continually seek to improve the service of and care delivery for patients and their families.
• Report and notify all untoward/serious and near miss incidents to your direct line manager and then through the incident reporting system in a timely manner.
• Cooperate with all investigations and audits when requested to do so in the interest of developing a learning culture and seeking to improve care and services.
• Promote customer service based on NMC patient satisfaction results.
• Share best practices and quality patient outcomes through audit.
• Be aware of the impact of nursing care on patient outcomes measured through Nursing Sensitive Key Performance Indicators and external benchmarks.
• Contribute to a positive practice environment, upholding the six standards of ANCC Pathway to Excellence®.

Professional:

• Always uphold the reputation of the nursing profession.
• Act as a positive role model for all nursing and support staff
• Must have insight of own behaviour and in others.
• Support the assessment, planning, implementation and evaluation of programmes of care under the supervision of the registered nurse.
• Comply will all aspects of the UAE Code of Conduct, Scope of Practice and licensure as per the regulator .
• Refuse to undertake any task for which he/she has not been trained and is not competent to undertake.
• Always seek expert help when the demand of care, service or skill, falls outside their capabilities.
• Only delegate tasks to those team members who are trained, skilled and competent to undertake such tasks
• Assist in updating clinical policies and guidelines in line with skill and experience
• Assist, engage with and contribute to the professional development of colleagues
• Ensure re-licensure is managed in a timely manner.
• Always maintain patient confidentiality.
• Ensure timely expert advice or registered nursing support is sought when a patient's condition fails to respond to prescribed treatment.
• Manage a deteriorating patient without delay, using the Early Warning System escalation process and American Heart Association Basic Life Support algorithm.

Equality and Diversity:

• The post holder is required to promote diversity, equity, inclusion and belonging in service delivery and employment practices. All employees must comply with NMC equality and diversity policies, procedures and initiatives.

Infection Prevention and Control (IPC):

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.
• The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Safeguarding Children:

• NMC is committed to safeguarding and promoting the welfare of all children and vulnerable adults and expects all employees to share this commitment.
• Please refer to Federal Law No. 3 of 2016 (Wadeema’s Law)

https://www.khda.gov.ae/CMS/WebParts/TextEditor/Documents/Children_Law_English.pdf

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSHMS instructions, policies and safe working procedures.
• Use of appropriate personal protective equipment and safety systems.
• Be familiar with emergency and evacuation procedures
• Not willfully or recklessly endanger anyone’s health and safety
• Assist with the preparation of risk assessments
• Report OSH Hazards, incidents, Near misses and issues
• Reduce, Reuse, Recycling of waste as much as possible
• Attend all OSH Trainings, awareness programs and mock drills.
Participates in the OSHMS audits, inspections, ensuring standards are maintained

Specific Responsibilities for this Role

Assistant Nurse will:

• Under the supervision of the Registered Nurse, contribute to the overall planning and delivery of nursing care for patients ensuring a patient cantered approach to care.
• Under the direction of the Registered Nurse, assist in the activities of daily living for patients in accordance with the patient care plan e.g. distribution of patient meals and assisting patients with hygiene needs.
• Maintain a high standard of nursing care for patients, working within evidence-based guidelines and unit specific competencies.
• Demonstrate service excellence and act as a patient advocate to support the patients’ dignity and rights at all times.
• Ensure the Registered Nurse is informed of vital sign observations and care provided for patients and document appropriately.
• Observe and report changes in the patient’s condition and reactions to different aspects of care to a Registered Nurse immediately.
• Respond to emergencies according to the organization’s policies and procedures
• Facilitate post discharge clinic visits and/or tests as required including scheduling follow-up and referral appointments
• Help arrange patient transportation as required.
• Maintain flow of documents for scanning if needed.
• Provide direct patient care according to the therapeutic plan and individual patient needs as directed by the patient care plan under supervision of a Registered Nurse.
• Provide appropriate information to assist the Registered Nurse in the preparation and maintenance of an effective patient care plan.
• Record in the patient’s official record a detailed report of care given which reflects the therapeutic plan and specific aspects of the patient care plan under direction of Registered Nurse.
• Reinforce instructions given to the patient by the physician and Registered Nurse and refers new needs for instruction to the Registered Nurse.
• Initiate emergency assistance as per policies and procedures and perform Basic Life Support as per regulatory requirements and scope.
• Perform other duties as assigned by the Registered Nurse and within the scope of practice
• Ask questions when in doubt for clarification by the Registered Nurse
• Escalate to and seek expert advice from colleagues when unable to or not competent to undertake required care.
• Type additional unit specific & department specific responsibilities here

Minimum Qualification & Experiences

Essential: the post holder must

• Have an appropriate license to work as an assistant nurse in the relevant regulatory health authority with all the qualification and experience these mandates.
• Manage their own professional re-licensure.
• Hold a valid American Heart Association Basic Life Support Provider card.
• Be willing to work across departments when necessary
Be able to communicate clearly and effectively in English (spoken and written)

DESIRABLE: The post holder should have :

• Evidenced ability to work as part of an inter-professional team
• Organizational and administrative skills with which to use the electronic medical record platform for clinical documentation
• Be able to communicate effectively in Arabic