Assistant Office Manager (Logistics)

Location: Jacksonville, FL 32218
Department: Operations / Logistics
Salary: $45,000 per year

Position Summary

We are seeking a highly organized and detail-oriented

Assistant Office Manager to support daily operations within our fast-paced logistics office. This role requires strong communication skills, the ability to multitask effectively, and a customer-focused mindset. The ideal candidate will assist with coordinating deliveries, managing customer interactions, and ensuring smooth administrative and operational workflows.

Key Responsibilities

• Answer and manage high-volume inbound and outbound phone calls in a professional and friendly manner
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong client relationships
• Assist with scheduling deliveries and coordinating appointment times with customers
• Support routing and dispatching of trucks to ensure efficient and timely deliveries
• Maintain accurate records and update systems with shipment, delivery, and customer information
• Utilize Microsoft Office (Excel, Outlook, Word) for reporting, communication, and data tracking
• Assist in monitoring daily operations and ensuring all tasks are completed on schedule
• Communicate effectively with drivers, warehouse staff, and customers to ensure seamless operations
• Identify and escalate operational issues when necessary
• Perform general administrative duties to support the office and management team

Qualifications

• Previous experience in a logistics, transportation, or administrative role preferred
• Strong phone and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office (especially Excel and Outlook)
• Experience with routing, dispatching, or scheduling is a plus
• Excellent attention to detail and organizational skills
• Strong communication and problem-solving abilities
• Friendly, professional demeanor with a team-oriented mindset

Work Environment

• Fast-paced logistics/operations office
• Frequent communication with drivers, customers, and internal teams
• Requires the ability to prioritize tasks and adapt to changing priorities

Compensation & Benefits

• Competitive salary of $45,000 per year
• Health insurance
• Dental insurance
• Vision insurance
• Paid vacation / Paid Time Off (PTO)
• Opportunities for growth and advancement

What We’re Looking For

Someone who is:

• Proactive and dependable
• Detail-oriented and organized
• Comfortable handling multiple tasks at once
• Friendly and professional with customers and team members

Pay: $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person