Assistant Operation Manager

JOB DESCRIPTION – ASSISTANT OPERATIONS MANAGER

Department: Operations

Location: Jabalpur Hospital & Research Centre

Reports To: Senior Operations Manager / Hospital Administrator

Employment Type: Full-time

1. POSITION SUMMARY

The Assistant Operations Manager supports the day-to-day functioning of the hospital to ensure smooth, efficient, and patient-centric operations. The role involves coordinating with clinical and non-clinical departments, ensuring compliance with standards (including NABH), monitoring service quality, managing staffing requirements, and facilitating continuous improvement in hospital processes.

2. KEY RESPONSIBILITIES

A. Operational Management

- Assist in supervising daily hospital operations across OPD, IPD, Emergency, ICU, Diagnostics, and Support Services.

- Ensure smooth patient flow, reduced waiting times, and efficient service delivery.

- Coordinate with nursing, medical, housekeeping, maintenance, and front-office teams.

- Monitor occupancy, bed allocation, and patient movement.

B. Quality & Compliance (NABH Focus)

- Support documentation, audits, and implementation of NABH standards.

- Monitor adherence to SOPs across departments.

- Support incident reporting and CAPA process.

- Train teams on NABH documentation and compliance.

C. Patient Experience & Service Excellence

- Address patient queries, grievances, and escalations.

- Conduct patient feedback analysis and ensure improvements.

- Oversee front desk, billing, admission/discharge processes.

D. Staff Coordination & Administration

- Assist with duty rosters and manpower allocation.

- Monitor attendance, discipline, and staff performance.

- Coordinate staff training and onboarding.

E. Inventory & Resource Management

- Monitor usage of consumables and materials.

- Coordinate with purchase and stores.

- Ensure preventive maintenance schedules.

F. Financial & Billing Support

- Support billing accuracy and TPA/insurance coordination.

- Identify and reduce revenue leakage points.

- Prepare MIS reports.

G. Safety, Security & Facility Management

- Implement safety guidelines, fire drills, and emergency preparedness.

- Ensure biomedical waste management compliance.

- Coordinate with facility support teams.

H. Liaison & Communication

- Act as a bridge between management and operational teams.

- Coordinate with vendors and external agencies.

- Present operational updates in review meetings.

3. QUALIFICATIONS & EXPERIENCE

- Bachelor’s degree required (Hospital Administration preferred).

- Master’s in Hospital Administration (MHA/MBA-HA) desirable.

- 3–5 years of hospital operations experience.

- NABH experience preferred.

4. SKILLS & COMPETENCIES

- Strong understanding of hospital workflows.

- Knowledge of NABH standards.

- Strong communication and leadership skills.

- Problem-solving and customer service orientation.

- Proficiency in MS Office and HIS software.

- Ability to multitask under pressure.

5. PERFORMANCE INDICATORS (KPIs)

- Patient satisfaction scores.

- Reduction in TAT.

- NABH and SOP compliance.

- Staff performance and discipline.

- Reduction in operational errors.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person