Assistant Operations Manager-Delivery

We are currently recruiting for an Assistant Operations Manager to join our Logistics Services team in our HQ, located in DAFZA, Dubai Airport Free Zone.

Scope :

The Assistant Manager, Delivery, is responsible for supporting the Operations Manager in overseeing day-to-day operations of the delivery unit. This role ensures that delivery processes run smoothly, resources are utilized efficiently, and customer satisfaction is maintained. The Assistant Manager plays a crucial role in executing operational strategies, managing delivery teams, and ensuring compliance with company standards and policies.

Responsibilities:

Financial

• Assist the Operations Manager in coordinating and managing daily delivery activities to avoid incurring costs to the client and/or TG.
• Monitor and manage delivery schedules to ensure timely dispatch and delivery of goods.
• Oversee the allocation and use of delivery resources, including vehicles and personnel.
• Assist in managing the budget for the delivery operations.
• Oversee the maintenance and management of delivery vehicles and equipment.
• Ensure adequate staffing levels to meet delivery demands, and ensure accurate staff allocations accordingly.

Customer

• Address and resolve customer complaints and delivery-related issues promptly and effectively.
• Maintain strong communication with customers to provide updates on delivery status and handle inquiries.
• Gather and analyze customer feedback to identify areas for service improvement.
• Consistently achieve and exceed the delivery services network targets.
• Work closely with other departments, such as Customer Service, Sales, and Warehouse, to ensure coordinated operations.
• Participate in cross-functional meetings to discuss and resolve operational challenges.
• Support the Operations Manager in implementing company-wide initiatives and strategies.

Process

• Supervise delivery personnel, including drivers and courier dispatchers, ensuring adherence to operational guidelines.
• Organize and provide training and support to new and existing delivery staff.
• Conduct regular performance reviews and provide feedback to team members.
• Prepare and submit regular reports on delivery performance, operational issues, and team activities.
• Maintain detailed records of deliveries, including route information, delivery times, and any incidents.
• Assist the Operations Manager in analyzing data to inform strategic decisions.

Innovation

• Ensure compliance with all relevant safety regulations and company policies.
• Conduct regular safety training and briefings for delivery personnel.
• Maintain accurate records of incidents, accidents, and compliance issues.

Selection Criteria:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in logistics or delivery operations.
• Strong leadership and team management skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in logistics software and technology.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Valid UAE driving license.