Assistant Operations Manager - Hospitality Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for an Assistant Operations Manager - Hospitality Services to join our Manpower Services team in Dubai.

Scope

Support the smooth and efficient operation of contracts and accounts in coordination with site supervisors, administrative support, and the Account Manager.

Responsibilities

Financial

• Oversee all daily deployments of staff to assigned contracts.
• Responsible for the timely and accurate submission of monthly Time & Attendance.

Customer

• Key point of contact with client site teams for all operational matters.
• Develop strong relationships with the client POC to facilitate the growth of contracts.
• Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process.
• Develop a strong and trusted relationship with employees through daily interaction, assisting in resolving simple queries and concerns raised.

Process

• Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments, and accommodation to ensure operational targets are achieved.
• Encouraged to identify areas of improvement to enhance efficiencies and processes across the business unit.
• Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.

Innovation

• Identify areas where repetitive tasks can be automated.
• Reduce the amount of manual data and identify automated processes where possible.

Selection Criteria

• 3-4 years’ experience in an outsourcing company or similar large-scale workforce
• UAE Driver's License
• Proficient in computer
• Good reporting skills
• Fluent in English
• Conflict resolution skills
• Able to work flexible shift times to suit operational/client requirements