Assistant Operations Manager-Hospitality Services

We are currently recruiting for an Assistant Operations Manager - Hospitality Services to join our Manpower Services team in Dubai.

Scope: Assistant Operations Manager-Hospitality Services is responsible for supporting the smooth and efficient operation of contracts and accounts in coordination with site supervisors, administrative support, and the Account Manager

Financial:

• Oversee all daily deployments of staff to assigned contracts.
• Responsible for the timely and accurate submission of monthly T&A

Customer:

• Key point of contact with client site teams for all operational matters
• Develop strong relationships with the client POC to facilitate the growth of contracts.
• Management of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process.
• Develop a strong and trusted relationship with employees through daily interaction, assisting in resolving simple queries and concerns raised.

Process:

• Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments, and accommodation to ensure operational targets are achieved
• Encouraged to identify areas of improvement to enhance efficiencies and processes across the business unit.
• Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process.

Innovation:

• Identify areas where repetitive tasks can be automated.
Reduce the amount of manual data and identify automated processes where possible

Selection Criteria:

• 3-4 years’ experience in an outsourcing company or similar large-scale workforce
• UAE Driver's License
• Proficient in Computer and reporting skills
• Fluent in the English Language
• Conflict resolution skills
• Able to work flexible shift times to suit operational/client requirements