Assistant Operations Manager - L&D Brand Loyalty

We are looking to hire an Assistant Operations Manager - L&D Brand Loyalty who will be responsible for strengthening internal engagement, ensuring operational excellence, and supporting the rollout of loyalty programme initiatives across all hotels for our client based in Dubai – which is one of the largest companies in the region.

This is a 12-month renewable contract. The role sits within the Brand Loyalty Department and reports directly to the Brand Loyalty Operations Manager .

Key responsibilities:

• Support the execution of operational strategies to drive enrolment, engagement, and programme satisfaction across all hotels.

• Ensure benefits, recognition standards, and programme processes are consistently delivered at property level.

• Work closely with hotel loyalty champions and operational leaders to drive performance accountability.

• Provide day-to-day support to hotel teams on loyalty processes, policies, and best practices.

• Conduct regular property visits, audits, and follow-ups to strengthen engagement and adherence.

• Design and deliver training programmes for hotel teams and loyalty champions.

• Develop learning materials including e-learning, workshops, job aids, and toolkits.

• Monitor training effectiveness and recommend improvements.

• Support onboarding and ongoing upscaling for colleagues involved in loyalty delivery.

• Participate in project meetings and support rollouts of new loyalty initiatives.

• Monitor hotel readiness and adoption of new programme enhancements.

• Assist in testing, validating, and communicating system updates and improvements.

• Ensure system knowledge and usage across hotels remains accurate and aligned with standards.

Knowledge, skills & experience:

• Bachelor’s degree in Marketing, Business, Hospitality, or related field.

• 3–5 years’ experience in loyalty programmes or customer engagement roles.

• Proven background in Learning & Development, including training design and facilitation.

• Strong communication, presentation, and stakeholder management skills.

• Analytical mindset with the ability to interpret data and drive insights.

• Proactive, collaborative, adaptable, detail-oriented, and customer-centric.

• Ability to influence and engage teams at all levels.

Availability:

Preference will be given to candidates available immediately or a maximum of 30 days after accepting the offer.

We are looking for a candidate who will be able to work in the United Arab Emirates . Please apply with your resume and remember to provide us with your contact details.

We will review your job application within 7 working days. Should your profile fit the requirements of the role, a consultant from Edari will be in touch to gain a deeper understanding of your background, discuss the role in more detail, and outline potential next steps.