Assistant Operations Manager – Oil, Gas & Chemicals

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Assistant Operations Manager - OGC is responsible for leading operational performance management and capacity planning across marine and terminal inspection activities. This role provides governance, oversight, and performance control across multiple Supervisors and inspection teams. The position focuses on KPI management, workforce planning, productivity optimization, quality oversight, and alignment of operational delivery with revenue and margin objectives.

This is specialized operational leadership role within the Oil, Gas & Chemicals sector, designed for professionals with strong technical and performance governance experience in marine and terminal petroleum operations. The position requires structured expertise in KPI-driven execution control, workforce planning, quality compliance, and multi-team supervision in complex operational environments.

Operational Performance Leadership

• Review and challenge weekly KPIs including TAT, utilization, rework, overtime, and backlog.
• Lead structured Delivery Review meetings with Supervisors.
• Identify systemic performance gaps and implement corrective action plans.
• Ensure balanced workload distribution across terminals and operational units.

Strategic Capacity & Resource Planning

• Forecast manpower requirements based on sales pipeline and historical volumes.
• Maintain and govern the Inspector Capability Matrix.
• Drive cross-terminal and multi-pool resource allocation.
• Identify recruitment needs and structured cross-training initiatives.

Productivity & Cost Optimization

• Monitor cost per job and overall operational productivity.
• Reduce non-billable hours and inefficiencies.
• Optimize job planning models to enhance margin performance.
• Support deployment of digital performance tracking tools.

Field Governance & Quality Oversight

• Conduct periodic field audits to validate execution discipline.
• Ensure compliance with OI and HSE standards.
• Analyze CAR trends and address root causes.
• Lead continuous improvement initiatives across operational teams.

Delivery Governance & Reporting

• Maintain operational dashboards and reporting frameworks.
• Present monthly performance reports to Branch Manager.
• Ensure operational execution aligns with revenue and margin targets.

• Bachelor’s Degree in Chemistry, Engineering, Marine Studies, or related discipline.
• Minimum 8-12 years of experience in Oil, Gas & Chemicals operations (marine, terminal, bunker, or inspection environments).
• Proven experience managing Supervisors or leading multi-team operational structures.
• Strong background in KPI management, workforce planning, and cost control.
• Demonstrated experience driving performance improvement initiatives.
• Experience in multi-terminal or multi-location operations is highly preferred.