Assistant Operations Manager - Uniform Services

Join Us at Miral Experiences

At Miral Experiences , we don’t just create jobs — we create extraordinary moments . As part of the visionary Miral Group , we bring to life some of the world’s most iconic attractions, including Ferrari World Abu Dhabi , Warner Bros. World Abu Dhabi , Yas Waterworld , and SeaWorld Yas Island .

We are passionate about delivering unforgettable guest experiences and shaping the future of leisure and entertainment in the United Arab Emirates. Our team is made up of innovators, doers, and dreamers who thrive in a dynamic, inclusive, and purpose-driven environment.

If you're looking to be part of something bigger — where your work directly contributes to memorable experiences for millions — then Miral Experiences is the place for you .

✨ About the Role

Are you passionate about garments, textiles, and delivering exceptional service experiences? We are looking for a Uniform Services Assistant Manager to lead the operational readiness and lifecycle management of uniforms across our facility. This role is pivotal in ensuring smooth day-to-day operations, maintaining high grooming standards, and enhancing the colleague experience through efficient wardrobe services.You’ll oversee a team of service providers, manage inventory, and collaborate cross-functionally to uphold safety, quality, and service excellence.

If you have a sharp eye for detail, a flair for fashion or textiles, and proven leadership capabilities, we’d love to hear from you.

🎯 Key Responsibilities

• Manage the full lifecycle of uniforms: inbound, inventory, distribution, tailoring, and disposal
• Lead and guide service provider teams, ensuring adherence to SOPs and service standards
• Oversee grooming and customer service behavior across uniform service areas
• Ensure operational readiness and safety compliance across all work zones
• Monitor inventory levels, initiate replenishment, and manage procurement workflows
• Resolve laundry quality issues and ensure garment care procedures are followed
• Maintain documentation including SOPs, checklists, and performance trackers
• Address IT, facilities, and maintenance issues through proper workflows
• Analyze trends and proactively suggest improvements in operations and service delivery

✅ Required Qualifications

• Minimum 3 years in a leadership role within a customer service or operational environment
• Strong attention to detail and a genuine passion for garments and textiles
• Proficiency in modern workplace tools (e.g., Microsoft 365, ERP systems)
• Ability to produce clear documentation and intellectual content related to operations
• Excellent communication, organizational, and interpersonal skills
• Hands-on experience in uniform services

🌟 Preferred Qualifications

• 5+ years in fashion retail , fashion merchandising , textile rental , or apparel operations
• Certification or degree in Fashion Technology , Garment Design , or Textile Management
• Familiarity with HSE standards , HACCP , and Building Management Systems
• Experience with ERP systems (e.g., Oracle Fusion) and process improvement tools (e.g., Lean Six Sigma)
• Exposure to hospitality , entertainment , or theme park operations
• A background in fashion retail or wholesale operations.
• Strong leadership and interpersonal skills.
• A proactive mindset with attention to detail.
• The ability to work independently and manage multiple tasks.
• A passion for service excellence and operational efficiency.

Ready to Make an Impact?

If you're passionate about people, service, and creating a workplace where colleagues feel supported and valued — we’d love to hear from you. Apply now and take the next step in your career with Miral Experiences — where your work helps shape unforgettable moments every day.