Assistant Outlet Manager

We are seeking an energetic and guest-focused Assistant Outlet Manager to oversee the daily operations of Offside. The successful candidate will ensure exceptional service delivery, smooth operations, and achievement of revenue targets while maintaining JA Resorts & Hotels high standards of quality and guest satisfaction.

Key Duties and Responsibilities

• Supervise and coordinate daily operations to ensure efficient service.

• Lead, motivate, and coach the bar and service teams to deliver exceptional guest experiences.

• Maintain consistency in food and beverage quality, presentation, and service.

• Ensure compliance with food hygiene, health, and safety regulations (HACCP).

• Monitor guest feedback and implement improvements to enhance satisfaction.

• Assist the Director of F&B in developing budgets, forecasts, and promotional strategies.

• Maximize profitability through effective cost control, stock management, and upselling.

• Participate in planning and executing themed events, live screenings, and promotions.

• Ensure smooth coordination between kitchen, bar, and service teams.

• Handle guest inquiries and resolve issues promptly and professionally.

• Uphold JA Resorts & Hotels brand standards, grooming, and service excellence.