Assistant Pearl Club Manager

This role is critical in enhancing the reputation of the hotel as a luxury destination and fostering guest loyalty through exceptional service. As the Assistant Pearl Club Manager, you are responsible for performing the following tasks to the highest standards:

• Assist in managing the day-to-day operations of the Pearl Club Lounge, ensuring seamless service delivery
• Personally welcome and interact with VIPs, loyalty members, and other premium guests, anticipating and fulfilling their needs.
• Maintain an atmosphere of calm and exclusivity within the lounge, enhancing the luxury experience.
• Support the resolution of guest concerns or complaints promptly and professionally, ensuring guest satisfaction.
• Monitor guest feedback and assist in implementing service enhancements
• Supervise Pearl Club Team Members, ensuring consistent adherence to service standards.
• Provide on-the-job training, guidance, and coaching to team members.
• Support the Pearl Club Manager in organizing departmental briefings and communicating hotel updates effectively.
• Monitor team performance, conduct evaluations, and recommend training or development opportunities.
• Assist in setting work schedules and ensuring staffing levels meet operational demands.
• Support inventory control, ordering, and cost management within the Pearl Club Lounge.
• Assist in daily forecasting of guest arrivals and departures to plan and allocate resources accordingly.
• Coordinate with other departments (Culinary, Food & Beverage, Housekeeping) to ensure smooth service delivery.
• Ensure compliance with health, safety, and food handling standards in the lounge.