Assistant Program Manager - Group Program Management Office

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.

UNIT PURPOSE

The Group Program Management Office (GPMO) brings an independent oversight, governance & transparency to the Group enterprise-wide strategic programs engaging closely with Business, Group Compliance, Group Internal Audit & IT.

JOB PURPOSE

The GPMO has been setup to strengthen Enterprise Program Management (PMO) function, capabilities and controls. This function has been recommended to be setup post the Finacle Core Consolidation Project completion in 2020. Such a dedicated structure will enable the GPMO to interact and track enterprise-wide programs, associated risks across business and technology units, as well as bring an independent oversight and transparency to such Programs.

It is imperative to have a robust information sharing framework within the organization, the framework which can record the actions taken on the shared critical inputs. This framework needs to be developed for and by, the GPMO function for highlighting the risks to the senior leadership and executives , and the actions taken by the leadership.

To sum up, the GPMO exists to ensure that we ensure a 100% delivery of key, critical group wide Projects, so that no inordinate event or debacle occurs, ever, which impacts our stakeholders including Customers, both internal and external. As Assistant Program Manager of the GPMO, the position amongst others is.

• Assist program manager to ensure that Red Flags/Warning signs are analyzed appropriately before moving ahead on crucial projects, control and governance should be built around that.
• Support program manager to ensure that communication across stakeholders, for the relevant Programs covered are effective and smooth to ensure that expectations are clearly understood, across the enterprise.
• Highlight all high-risk items in the “program” to the program manager so that it is flagged and documented for future accountability.
• Assist program manager to manage meetings and the engagement of various stakeholders from time to time, as per the Program calendar.
• Assist program manager to manage vendor partners and ensuring that deliverables are tracked.
• Holding the cadence of periodic reviews and checkpoints as per the Program calendar.
Ensuring that the relevant systems like JIRA, Confluence etc. are maintained and updated with the Program deliverables and work items.

KEY RESULTS

Program Management & Delivery

• Work along the lines of the comprehensive Project Management framework designed for the purpose.
• Assist PM in documenting all high-risk items in program for future accountability.
• Assist PM in building an integration plan and have robust mechanisms to keep track of projects or implementation activities and any inter-dependencies or risks.
Assist PM towards ensuring progress of each of the items on the Project conform to both Quality and milestones that were initially agreed upon.

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Program Planning & Control

• Support PM to precisely track performance of Program (Key program/ project related KPIs are time, cost, and effort (working hours), which are to be tracked, and escalated depending on exceptions.
Provide inputs at regular intervals to PM to review these metrics in addition to the weekly review meetings.

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Operational Measures and Controls

• Support PM to ensure adequate communication w.r.t. progress on KPIs during the tenure of each of the projects.
• Assist PM to conduct regular reviews and ensure that organizational compliance on the same.
• Ensure that suitable reporting tools / techniques are followed.
Support PM to Identify, validate and rationalize any operational risks that arise.

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Financial & Budgeted

• Ensure that all key, strategic projects are within the original approved financial limits.
Assist PM to manage and monitor the Cost targets for the Projects and ensure that the same is tracked and monitored effectively in close conjunction with the respective businesses and stakeholders.

REQUIREMENTS

Candidate Profile

• UAE National (Essential)
• With Family Book (Essential)
  

Education

• Graduate (Essential)
• Certification - Prince 2 (Desirable)
  

Prior Work Experience

• 1+ years of banking experience in relevant areas with respect to IT, Project Management, etc.
• 1+ years of local market experience.
Basic knowledge in Project management roles

Knowledge Areas

• Basic understanding of the overall Banking business, and its impact due on Products, Cust Experience, Customer Service etc.
• Basic understanding of banking operations and system dependencies w.r.t. these operations.
Good communication (written & verbal) is desirable.

Technical/Functional

• Basic knowledge of enterprise project portfolio management practices, processes, and governance.
• Basic understanding of various core banking systems and their usage and relevance.
• Strong customer delivery
Ability to work under minimum supervision

Managerial/Leadership

• Ability to engage with a diverse team.
• Ability to work with different business segments to launch products.
• Flexibility and resilience in responding to multiple changing priorities.
Ability to work in a dynamic leadership team, contributing to the overall goals of the Group.

WHY JOIN US ?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.