Position Summary:

• Assists with leasing activities including application processing, inspections, unit showings, resident transfers, move-in documentation and orientation review of lease and regulations
• Performs annual and interim resident recertifications in accordance with applicable housing program requirements including rent computations
• Provides orientation to incoming residents, including review of lease agreements, rules, and community policies.
• Maintains accurate resident files and documentation in accordance with regulatory guidelines and organizational standards. Pull and review required EIV reports monthly.
• Prepares occupancy reporting, waitlist management, and vacancy tracking. Verification of unit readiness prior to leasing up with physical inspection and tracking completion with maintenance.
• Maintains legal notes, reviews underpayments and late fees, and prepares for legal referrals.

• Serves as a point of contact for resident inquiries, providing information and assistance in a professional and responsive manner.
• Assists in addressing resident concerns while supporting enforcement of lease terms, requirements and community policies. Processes and monitor work orders in Yardi.
• Communicates with residents, social service agencies, and community partners as appropriate.
• Supports resident meetings, community initiatives, and engagement efforts that promote a positive residential environment.

• Assists with rent calculations, rent postings, and other related financial documentation.
• Supports preparation of occupancy reports, rent reports, and other administrative reporting requirements.
• Assists with documentation related to vacated accounts, other resident account matters and security deposit reconciliation within the statutory time limit.
• Inputs and maintains property management data within the housing management software system.
• Reviews vendor invoices for accuracy and confirms services performed prior to processing.

• Supports adherence to local, state, and federal housing regulations as well as internal organizational policies.
• Assists with preparation of documentation for regulatory reviews, audits, and inspections as required.
• Maintains organized filing systems and records in accordance with regulatory and organizational requirements.
• May be required to perform other related duties as required and/or assigned.