Assistant Property Manager

Job Title: Assistant Property Manager

Reports to: Property Manager

Job Overview:

The Assistant Property Manger assists with preserving and increasing the value of a real estate investment. S/he assists with managing the day-to-day operations for multiple residential buildings/portfolios and takes action to best meet the owner’s goals and objectives. Specifically, s/he assists the Property Manager with tenant relations, collecting rent, monitoring agreements, and ensuring the property is in good working order.

Primary Responsibilities:

Tenant Relations

• Coordinates tenant move-ins, move-outs, and at times, renewals of residents.
• Enforce terms of rental agreements, resolve tenant complaints, and if needed, oversee eviction proceedings.
• Communicate and build strong relationships with tenants (re: repairs, status of capital improvements, tenant concerns).
• Provides timely, attentive, upbeat service to residents, making sure their needs are met or explained in a manner that reflects positively on the company or business.

Facilities Management

• Regularly inspect property to ensure it is in good working order; common areas are clean and well maintained, and the building meets requirements.
• Assist manager with collection of vendor updates and new bids from contractors.
• Assists the maintenance coordinator to schedule repairs and resolve emergency maintenance issues in a timely manner.
• Coordinate with contractors to assess problems and make needed repairs for larger construction projects or building issues.
• Issues and replaces/makes keys with a key cutting machine.
• Ensures compliance and organization of owner(s) and management agreement with utility companies.
• Assists in coordination of various maintenance special or yearly upkeep projects assigned by property manager.

Financial Reporting

• Pull financial reports for Senior Property Manager or Property Manager as requested.
• Assist in handling utility vendor approvals and invoice discrepancies.

Other Duties

• Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency.
• Ensure compliance with Peak Properties company policy, as well as federal and local regulations.
• Additional duties as assigned by Property Manager or Management.
• Attend Peak meetings and/or connect with other Peak employees to share best practices.

Qualifications:

• 2 years of Property Management/Real Estate Experience (Preferred)
• Bachelor's degree in business administration, finance, real estate, construction management or vocational real estate training preferred.
• Interest in gaining knowledge of applicable local, state, and federal laws and regulations.
• Knowledge of property management a plus.
• Strong interpersonal and business communication skills.
• Must be detail-oriented and a motivated self-starter.
• Must have the ability to multi task and work independently.
• High level of organization and follow up.
• Ability to handle large volume of emails and phone calls.
• Ability to manage and resolve conflict.
• Basic knowledge of building and general maintenance preferred.
• Competence with and/or desire to learn and use systems/tools (Yardi, Excel).
• Computer proficiency in Microsoft Office (Excel, Word, Outlook).

Availability and Work Hours:

• Must be available to handle requests as needed outside of normal business hours.
• Ability to access emails on weekends and be available to resolve issues as needed.

Physical Requirements:

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Requires the ability to move within different areas of properties, stand, sit, walk up/down stairs for periods of time.
• Ability to use key cutting machine.
• Able to lift up to 50lbs.
• Must have a car and valid driver’s license.
• 30% travel, property to property, within Chicagoland area.