Assistant Reception Manager

Date: 16 Sept 2025

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
The Assistant Manager – Reception supports in overseeing daily front desk operations, ensuring high levels of customer satisfaction and efficient process execution. This role acts as a bridge between frontline Service Advisors and upper management, playing a key role in operational excellence, staff performance, and adherence to customer service standards.
Job Responsibilities

• Assist in implementing customer service strategies across the business.
• Supervise daily front office operations and ensure effective workload distribution among Service Advisors.
• Monitor customer estimation processing, repair confirmations, and repair order completions to ensure timely delivery.
• Address and resolve customer inquiries, complaints, and follow-ups, escalating critical cases as necessary.
• Support and ensure Service Advisors' adherence to company SOPs and customer service guidelines.
• Monitor team productivity and provide performance input to the Reception Manager.
• Coordinate with HR in identifying training needs and conducting on-the-job coaching.
• Facilitate smooth communication between service teams and customers for vehicle handovers, estimation clarifications, and service updates.
• Act as a liaison between the front desk and workshop teams to streamline operations and minimize customer wait times.
• Monitor and contribute to customer satisfaction initiatives including internal surveys and external GM TNS ratings.
• Support initiatives for upselling add-on products like tires and service additives.
• Assist in managing daily reports on estimations, sales retention, and lost opportunities.
• Participate in root cause analysis (RCA) of low satisfaction cases and help develop corrective actions.
• Ensure operational continuity.

Candidate Requirements
Education

Bachelor’s degree in Business Administration or a related field.

Years of Experience

6–8 years of experience in a similar role within the automotive service industry, with at least 2 years in a supervisory capacity.

Skills & Competencies

• Strong understanding of automotive customer service operations.
• Proficient in using CRM systems and service management platforms.
• Effective team leadership and coaching skills.
• Strong communication and interpersonal abilities.
• Analytical thinking and attention to detail.
• Ability to work under pressure and manage multiple priorities.
• Basic knowledge of financial metrics and sales tracking.

Education Bachelor’s Degree in Business Administration