Assistant Relationship Manager - Liabilities

Organization Unit Purpose

The Retail Liabilities team plays a pivotal role within Retail Banking Sales by acquiring new-to-bank customers across both individual and entity segments. The team is responsible for positioning Emirates Islamic Bank and Priority Banking.

To stablish long term-term customer relationships, the engagement begins with CASA (Current and Savings Accounts) followed by offering tailored financial solutions based on customer needs. These solutions include Current Accounts, Savings Accounts, Fixed Deposits, Bancassurance and FX Remittances.

Additionally, the team provides relationship management for entity accounts for up to three months, ensuring seamless onboarding and engagement. The unit is also responsible for developing and growing the bank’s Fixed Deposit and CASA portfolio, contributing to the overall expansion of the retail banking

Job Purpose

The sales staff is responsible for acquiring new-to-bank customers across individual and entity segments, focusing on CASA (Current and Savings Account) as the foundation for long term banking relationships. The role involves offering a range of financial products, including Current Accounts, Savings Accounts, Fixed Deposits, Bancassurance and FX Remittances to meet customer needs. Additionally, the position includes managing entity accounts for up to 3 months ensuring smooth onboarding and engagement while contributing to the growth of the growth of the bank’s Fixed Deposit and CASA portfolio.

What You Will Be Doing

• To develop and explore new markets and customers within the assigned territory to enhance sales volumes.
• Offer a range of financial products, including Fixed Deposits, Bancassurance, and FX Remittances, to meet customer needs. Additionally, the position includes managing entity accounts for up to three months
• Responsible in ensuring smooth onboarding and engagement while contributing to the growth of the bank’s Fixed Deposit and CASA portfolio.
• Comply with the approved policies, procedures and norms to protect the organizations & customers interest.
• Accountable for regular monitoring of client satisfaction and service quality levels by ensuring that client expectations are consistently met and exceeded. Unique contribution of job holder is to achieve given targets and provide new and existing customers high standards of customer service
• Provide professional and expert advice on products & services to customers and business leads to other units to ensure that business opportunities are realized

What are we looking for

• Bachelor’s degree holder or its equivalent
• At least 2 years UAE banking experience in sales particularly for Liabilities
• Possesses in depth knowledge of the various dimensions of the market industry and good understanding of policies & their implications.
• Has the ability to explore new markets and customers within the assigned territory to enhance sales volumes
• Has proven record in achieving Cross selling targets of non-assigned products and services to contribute to the revenues and market presence.
• Experience in creating and building customer awareness on new products through mailers, personal visits etc. to prospect business.
• Excellent communication skills, result oriented, analytical thinking, capable to develop others, good public relations, perseverance.