Assistant Reservation Manager (Saudi National Only)

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

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  Managing staff and ensuring smooth day to day activities for reservation department

• Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.

• Planning and using efficient organizational skills to run the daily operation.

• Supervising on-the-job and weekly training held by team leader for all staff.

• To keep reservations staff informed on all changes or developments within the hotel and the company.

• To spot-Check reservations made the previous day and Check all VIP arrivals

• Training, developing, and motivating staff to increase productivity.

• To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.

• Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.

• Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.

• Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.

• Understands and utilizes a consistent approach to selling in order to support the sales team.

• Ensures a sales attitude is adopted

• Ensures and maintains the security of information relating to customers and personnel in the hotel.

• Complies with all company policies and procedures relating to guest services and all systems.

• Computer literate with excellent written and oral proficiency

• Sound knowledge of English language

• Tactful and patient.

• Able to communicate clearly and willing to help others

• Flexible and diplomatic when dealing with demanding and unreasonable guests

• Carry out any other reasonable task (which may not be stated here) as requested.

• Assist in Task Force Teams for new openings.

Minimum one year experience with the same position in a 5 star hotel and University degree.