Assistant Restaurant Manager

Company Description

Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is the Red Sea.

Opening in 2025, SLS The Red Sea is not just another hotel-it's a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With 150 lavish keys, 5 show stopping Food & Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.

This is no ordinary project-this is a cathedral of pleasure. If you're ready to say farewell to the ordinary and help script the story of one of Saudi Arabia's most exciting luxury openings, this might be your cue.

Job Description

Job Purpose: As Restaurant / Outlet Assistant Manager at SLS Red Sea, you are a key leader within the outlet's operation, supporting the day to day delivery of a seamless guest experience and an efficient, profitable service environment. Working closely with the Restaurant / Outlet Manager or GM, you'll ensure that the venue runs to the highest standards of service, quality, and brand integrity. With a hands on approach, you'll manage the floor, motivate the team, and serve as a critical link between service, culinary, and support departments.

You bring presence, energy, and attention to detail to everything you do, elevating both guest satisfaction and team performance in a distinctly SLS way.

Duties & Functions

• Lead the team in delivering a consistently elevated, engaging, and dynamic guest experience in line with SLS brand values.
• Oversee daily floor operations to ensure smooth service and adherence to brand standards.
• Act as Manager on Duty in the absence of the Restaurant / Outlet Manager or GM.
• Monitor the outlet's ambiance, cleanliness, and set up to reflect luxury lifestyle standards.
• Coordinate with kitchen, reception, engineering, and housekeeping to maintain seamless service delivery.
• Ensure adherence to health, hygiene, and safety standards, including HACCP protocols.
• Deliver an engaging, personalized guest journey throughout all touchpoints in the outlet.
• Actively manage guest interactions on the floor, responding to feedback and resolving issues with poise and efficiency.
• Build rapport with regular patrons and VIPs, recognizing preferences and anticipating needs.
• Collect and report guest feedback to support ongoing service and product improvement.
• Supervise and guide restaurant staff, ensuring alignment with service expectations and SLS values.
• Conduct briefings and communicate daily objectives clearly to the team.
• Support the recruitment, training, and development of new team members.
• Mentor junior colleagues through ongoing coaching and performance feedback.
• Ensure all team members follow grooming standards, operational SOPs, and service protocols.
• Support achievement of revenue and cost targets through upselling, portion control, and smart inventory usage.
• Monitor cash handling, payment discrepancies, and POS entries to ensure accuracy and accountability.
• Ensure sufficient stock levels and monitor requisitions to control costs and prevent wastage.
• Record and report all voids and discrepancies as per policy.
• Assist in developing and launching promotions, activations, and service innovations.
• Contribute to forecasting guest volume, resource planning, and budgeting processes.
• Support execution of the outlet's marketing initiatives and seasonal concepts.
• Maintain up to date knowledge of the menu, promotions, and product offerings.
• Maintain accurate shift handovers and operational reports.

Additional Information

• Participate in the quality improvement process.
• Maintain a close relationship with other department managers/heads.
• Work closely with the hotel team in finance or other departments to ensure smooth communications are maintained.

About the company

SLS Hotels