Assistant Revenue Manager - Rooms

Mandarin Oriental Jumeira, Dubai is looking for an Assistant Revenue Manager – Rooms to join our Revenue Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

About the job

The Assistant Revenue Manager – Rooms supports the Director of Revenue Management in driving the hotel’s rooms revenue strategy to ensure maximum profitability and optimal market share. The role assists in implementing the MOHG revenue management systems, supporting the forecasting, budgeting, and pricing processes, and ensuring the consistent application of the hotel’s yield strategy across all segments and channels.

This position bridges analytical work and practical execution — providing daily oversight on pricing, distribution, and demand analysis while collaborating closely with Sales, Reservations, and Marketing to ensure that business decisions align with the overall commercial strategy of Mandarin Oriental Jumeira, Dubai.

The Assistant Revenue Manager acts as a deputy to the Director of Revenue Management and plays an active role in mentoring junior team members, contributing to weekly revenue meetings, and supporting tactical decision-making.

As an Assistant Revenue Manager - Rooms, you will be responsible for the following duties:

General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.

• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.

• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.

• It is part of your role and your responsibility to fully support all learning and development activities.

• On The Job trainers and trainings.

• Group Training Technique trainers and trainings.

• Update and maintain a complete Training Matrix for your department.

• Update and maintain Job Description and Job Specification Matrix for your department.

• Ensure the colleagues’ career path and development needs are being prioritised and documented in accordance with the MO Profile online system.

• Hold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.

• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.

• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.

• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

• Act as a hotel ambassador at all times.

• To carry out any additional duties requested by management, related to hotel operational activities.

Managerial Duties:

• Assist in the development and implementation of room revenue management strategies to maximize RevPAR and profitability.

• Prepare and present data for weekly Revenue Strategy Meetings, supporting decision-making with accurate analysis.

• Support monitoring of market trends, competitor rates, and demand patterns to recommend tactical actions.

• Oversee daily pricing and inventory management in coordination with Reservations and Distribution.

• Ensure all pricing decisions align with the hotel’s positioning, rate parity standards, and MOHG guidelines.

• Maintain regular communication with the Sales and Marketing teams to align strategies across all business segments.

• Contribute to accurate monthly forecasts and assist in the annual budget process.

• Support in tracking and analysing denied, lost, and cancelled business.

• Ensure the Revenue Management systems and PMS are maintained accurately and efficiently.

Departmental Duties:

• Support daily inventory control, rate loading, and restriction management.

• Review pickup, pace, and channel performance reports to identify trends and opportunities.

• Assist in ensuring pricing logic and room type hierarchy is maintained across all systems.

• Collaborate with the Sales and Reservations teams to ensure negotiated contracts and promotions are accurately loaded.

• Support forecast preparation (3-day, 10-day, 30-day, 90-day) for transient and group segments.

• Monitor performance of key distribution channels and online partners, ensuring rate integrity.

• Support the development of the rooms budget and marketing plan components related to pricing and segmentation.

• Assist in evaluating daily, weekly, and monthly STR performance and recommend actions to maintain competitive positioning.

• Ensure systems (IDeaS, PMS, SynXis, etc.) are used effectively to manage demand and pricing controls.

• Maintain a detailed understanding of market segmentation, lead times, and booking behavior to guide strategy.

• Provide analytical support for promotional planning, rate testing, and displacement analysis.

4. Customer Focus:

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience

• Services our customers in order to grow market share

• Build strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively

• Sets a positive example for the Reservations Service Department

5. Colleague Relations:

• Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job

• Manages team performance through developments plans, monitoring progress on a monthly basis

• Utilizes all available on the job training tools for colleagues

• Ensures an excellent working relationship with all colleagues within hotel

• Administrative Duties:

• Prepares weekly and monthly forecasts

• Ensures that all booking systems are maintained to achieve optimal results, liaises with Marketing team to ensure content is up to date

• Completes and analyses month-end reports

• Maintains accurate records of room type selling and sets targets for the team

Additional Duties:

• Participate in departmental and inter-departmental meetings as required.

• Support ad-hoc analysis and projects assigned by the Director of Revenue Management or Director of Commercial Strategy.

As an Assistant Revenue Manager - Rooms, we expect from you to have:

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management.

• Minimum of 4 years’ experience in Revenue Management in a luxury hotel environment.

• Experience with revenue management systems (IDeaS preferred) and property management systems.

• Strong analytical and numerical skills, with attention to detail.

• Proficiency in MS Office, particularly Excel and PowerPoint.

• Excellent interpersonal, verbal, and written communication skills in English.

• Ability to manage multiple priorities in a fast-paced environment.

• Previous experience in the GCC preferred.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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