SUMMARY

The role holder will contribute to the performance of the hotel by facilitating the skills he /she has acquired through past experiences in the Sales Department.

As an Assistant Sales Manager, He / She is responsible for soliciting, selling, and contracting rooms within your assigned market. You drive group bookings and sales leads and increase conversion. He / She is also responsible for month-end reporting and tracking of account production.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY RESPONSIBILITIES

Client Relationship and Teamwork

• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Work closely with Revenue Manager to ensure guestroom rate integrity
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.

Business Strategy

• Establishes an efficient trace File to ensure that all business booked is properly tracked.
• Follows up sales leads to identify prospect accounts.
• Assists to achieve the monthly and annual personal target contributing to the Sales revenue.
• Schedules daily sales activities (Sales Calls, Site Inspection, Entertainments)

Product Knowledge

• To develop a good knowledge of Opera Sales & Catering & PMS systems
• Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

SKILLS & COMPETENCIES

• Good Problem solving, administrative and interpersonal skills are a must
• Strive to improve service performance
• Superior time management and relationship building
• Strong organization and follow up skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! Service culture to be responsive, respectful and deliver a great experience.