Assistant Service Manager

About us:

Legend Holding Group is a diversified enterprise headquartered in Dubai, operating across the Middle east and African region. With a strong focus on sustainability and innovation, the group manages a growing portfolio of companies in automotive, trading, energy, Travel and Tourism and mobility services.

Rooted in Loyalty, Excellence, and Progress, we lead with innovation and technology to seamlessly connect the physical and digital worlds.

Our goal is to become a leader in intelligent, data-driven solutions because Together We Grow.

Job Purpose

The Assistant Service Manager will oversee and manage the daily operations of the motorbike service center. The role ensures that mechanics, technicians, and the parts team deliver high-quality service, efficient repair turnaround, accurate parts control, and strong customer satisfaction. The position requires an experienced leader with hands-on technical knowledge and proven workshop management expertise.

Key Responsibilities:

Workshop & Team Management

• Supervise and lead mechanics, technicians, and parts staff, ensuring discipline, efficiency.
• Allocate jobs, monitor progress, and ensure repairs are completed on time with first time-right quality.
• Conduct regular technical briefings, on-the-job coaching, and performance appraisals for staff.
• Ensure compliance with workshop safety regulations and company policies.

Operations & Workflow

• Manage daily service operations including diagnostics, maintenance, repairs, and quality checks.
• Review and authorize repair orders, estimates, and job cards.
• Troubleshoot and provide technical guidance on complex mechanical issues.
• Maintain clean, organized, and well-equipped service bays.
• Monitor RSA performance against response time and service quality standards.

Parts & Inventory Control

• Oversee spare parts management including stock planning, ordering, and usage monitoring.
• Prevent stock discrepancies, ensure availability of fast-moving items, and minimize obsolete stock.
• Collaborate with suppliers for timely parts delivery and cost efficiency.

Customer Service

• Ensure customers receive clear communication on service status, costs, and delivery timelines.
• Handle escalated complaints and resolve disputes professionally.
• Monitor customer satisfaction and take corrective action to improve service experience.

Performance & Reporting

• Track KPIs including service throughput, job completion time, repeat repair cases, and parts utilization.
• Report operational performance, challenges, and improvement plans to senior management.
• Implement continuous improvements to reduce downtime and increase efficiency.

Who Fits the Legend’s Seat

• Diploma/Degree in Mechanical or Automotive.
• Minimum 8 years of experience in motorcycle service operations, with at least 3 years in a supervisory role.
• Strong hands-on technical knowledge of motorcycle diagnostics, repair, and maintenance.
• Proven leadership skills with the ability to manage multi-skilled teams.
• Experience in parts inventory control and workshop management systems.
• Excellent communication, problem-solving, and decision-making abilities.