Assistant Spa Manager

• Assists in managing spa operations and budgets.
• Ensures all employees have the necessary supplies, equipment, and uniforms.
• Reviews budgets, operating statements, and payroll progress reports to support financial management.
• Manages supply and equipment inventories within budget limits.
• Maintains cleanliness and organization of the spa, related areas, and equipment.
• Understands the department’s impact on overall property financial goals and works to achieve or exceed budgeted targets.
• Ensures employees understand expectations, standards, and operational parameters.
• Escalates issues to the department manager or Human Resources when necessary.
• Sets a positive example for guest relations and service excellence.
• Engages with guests to gather feedback on service quality and satisfaction.
• Addresses guest issues and complaints promptly and professionally.
• Empowers employees to deliver exceptional customer service.
• Highlights guest satisfaction in team meetings and encourages continuous improvement.
• Strives to enhance overall service performance and guest experience.

Requirements:

• Minimum 3–5 years of experience in spa operations, preferably in a hotel environment.
• Strong understanding of spa budgets, financial reports, and inventory management.
• Proven leadership skills with the ability to supervise, motivate, and develop staff.
• Excellent customer service and guest relations skills.
• Knowledge of spa treatments, wellness services, and operational procedures.
• Strong organizational skills and attention to detail.
• Ability to handle guest complaints professionally and effectively.
• Flexible, proactive, and capable of working in a fast-paced environment.
• Familiarity with health, safety, and hygiene standards in spa operations.
• Female candidates are preferred due to operational requirements.
• Open to both local and international applicants.

Job Types: Full-time, Permanent