Spa Manager & Product Lead

Role Overview

The Spa Manager & Product Lead will be responsible for managing spa services, leading a small team, curating wellness products, and maintaining the highest standards of service and ambiance. The ideal candidate has prior experience in spa or wellness management, strong leadership skills, and a genuine passion for customer care and well-being.

Key Responsibilities

Spa Operations

• Oversee daily spa operations, ensuring smooth scheduling, service quality, and customer satisfaction.
• Recruit, train, and supervise therapists and reception staff.
• Maintain hygiene, safety, and equipment standards.
• Manage bookings, inquiries, and client relationships.

Product Management

• Curate and manage wellness and skincare product lines.
• Coordinate with suppliers, track inventory, and ensure attractive in-store displays.
• Support marketing and promotional campaigns for spa services and products.

Customer Experience

• Deliver exceptional service, resolving client concerns with professionalism.
• Maintain a calm, luxurious environment aligned with Kenkoh’s wellness ethos.
• Build customer loyalty through personalized experiences and retention initiatives.

Business & Performance

• Support sales targets, monitor spa revenue and expenses.
• Identify new services or treatments to enhance the guest experience.

Requirements

• Female candidates preferred.
• Minimum 3 years’ experience as Spa Manager, Spa Supervisor, or similar role in wellness or retail.
• Strong leadership and communication skills.
• Excellent understanding of customer service and wellness trends.
• Organizational and multitasking abilities.
• Flexibility to work weekends and holidays.
• Relevant spa or beauty therapy certifications preferred.

Personal Attributes

• Professional, calm, and approachable demeanor.
• Passion for wellness, self-care, and holistic living.
• Proactive and detail-oriented with strong time management.

Why Join Us

• Be part of an exciting new spa launch within a leading comfort brand.
• Career growth opportunities in a dynamic retail-wellness environment.
• Competitive salary and benefits package.

Job Type: Full-time

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Arabic, English (Required)

Location:

• Doha (Required)