Assistant Store Manager

This Role responsible for serving customers on the floor and assisting the operations Manager in the effective running of the store in order to ensure the highest standards of customer service are achieved and maintained.

Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brands sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the Sharaf DG performance management process

• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals Drives a culture of feedback and coaching in the store by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement

Qualifications:

• Degree in Business Administration
• years relevant experience in a similar role, 5+ years in a Retail Business
• people and negotiation skills
• organized with strong multitasking skills