Assistant Support Specialist - Utilities Division (Part time)

Assistant Support Specialist - Utilities Division (Part time)

Post Date: September 29, 2025

Application Deadline: Monday, October 20, at 8:00am

Virtual Interviews Round 1: Week of Oct. 20th

Virtual Interviews Round 2: Friday, November 7th

In Person Interviews: Friday, November 14th

Expected Start Date: November 2025

Details

• Part-Time, Non-Exempt
• $25- $27 per hour, depending on qualifications
• Reports to Utility Operations Manager
• Located at Water Treatment Plant (14100 Technology Drive, Eden Prairie, MN 55344)
• Business hours are 7:00 a.m. to 3:30 pm, flexibility within business hours preferred. Hours may vary based upon business needs. Average hours are 20 hours/week. Spring and Fall are busier times of year and hours will increase.

Responsibilities

The Assistant Support Specialist - Utilities Division ensures smooth operations by supporting the water treatment staff, field operations staff, and division leaders. The primary position responsibilities and areas of impact are:

• Develops and maintains positive partnerships with residents, contractors, vendors, co-workers, and the public via in person or telephone. Provides excellent customer service by responding to individuals, businesses and government organizations in a polite, timely, and professional manner.
• Creates an exceptional brand experience for the public and co-workers. Provides administrative and project planning support for various internal and external events, projects and meetings. Schedules water treatment plant tours and conducts educational program portion of each tour. Coordinates trainings including space and equipment needs. Coordinates the City’s customer rebate program for water conservation and landscaping improvements.
• Schedules commercial and residential water meter appointments for meter repairs and customer service visits. Learns and provides support to the water metering program as required, and utilizes specialized software for the maintenance, inventory, and tracking of utility operations, water meter operations, customer water use, and customer utility account management.
• Provides administrative back up support to the Support Specialist – Utilities Division requiring availability during planned absences such as vacation, training, meeting attendance, etc. Provides support and records management for staff and division leaders.
• Provides general administrative support to the division. Tracks, inventories, and issues temporary water meters; records usage, receives meters, collects fees, receives fire-suppression information requests and responds by providing fire-flow model reports in a timely manner. Coordinates customer credits for water leaks in accordance with city policies. Coordinates the administration of lawn watering violations and the permitting of irrigation outside of our standard parameters, i.e. exceptions for odd even restrictions for customers who are establishing new lawns.
• Assists the department with administrative tasks by maintaining office supplies and general use products, coordinating copy machine maintenance, placing facility service orders, obtaining quotes for services and supplies, performing mail distribution. Provides technical support by compiling reports and updating calendars.

While these areas are the primary focus of this position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.

Requirements

• Associates degree or two-year technical degree in a related field required.
• Bachelor’s degree preferred.
• Minimum of three years of relevant work experience required.
• Previous administrative experience with Public Works/Utilities preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat required.
• Physical effort is light for the majority of work with lifting or carrying limited to 25 pounds intermittently. Report preparation and writing at times requires extended use of a keyboard. Most work is performed in a normal office environment. Occasionally drives to pick up food or office supplies, or to attend off-site meetings. Position may involve calming emotionally charged individuals.
• Candidates must successfully complete and pass the City’s evaluation of the pre-employment process prior to their first day of employment. Pre-employment processes for this position include professional reference checks, background check, work history verification, and education verification.

Skills

• Accountability: Follows through on commitments. Focuses on appropriate tasks throughout the shift. Is prepared and punctual to all scheduled shifts. Actions and words are in sync. Follows all policies and procedures. Take responsibility for actions. Shares the right information. Maintains confidentiality.
• Attention to Detail: Produces work that includes minimal errors. Spends the necessary time to review work. Ensures high quality and best product is delivered.
• Organization: Able to keep activities, responsibilities, and tasks moving along to achieve results in a timely manner. Keeps things neat and orderly. Utilizes tools for efficiency. Plans ahead according to the task/project/work deadlines.
• Planning: Thinks ahead to determine how long a task or project is expected to take. Lays out tasks ahead of time to accomplish the goal. Breaks down work in process steps. Considers who and what will impact others.
• Process Management: Knows how to get things done within an organization. Understands who to partner with to maximize efficiency. Establishes and utilizes checklists and tools to ensure consistency when completing tasks. Can simplify a process so the least number of steps are completed while still producing a high-quality product. Informs others of the established process so impacting areas are working together.
• Technical Learning: Consistently achieves the technical knowledge necessary to be effective. Stays up to date with laws, statutes, industry standards, organization, and product information. Able to learn and apply knowledge to work. Utilizes technology to achieve goals/results.

Our Values

We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance, and relationships.

Application Process

To apply, click on "apply now" at the top of the page or visit www.edenprairie.org and click on the Jobs tab.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.