Assistant to General Manager

Job Overview
The Assistant to the General Manager will serve as a key liaison between management, operations, sales, customer service, and warehouse teams. This role requires strong organizational skills, excellent communication abilities, and the capability to manage multiple priorities in a fast-paced logistics environment.

Duties

• Support the General Manager with daily operational and administrative activities.
• Coordinate communication and follow-up between departments and warehouse locations.
• Prepare operational reports, KPI dashboards, and business presentations.
• Track customer issues, escalations, and project progress to ensure timely resolution.
• Assist with contract management, vendor communications, and customer onboarding.
• Schedule meetings, prepare agendas, and document action items.
• Monitor project timelines and follow up on assigned tasks.
• Support budgeting, expense tracking, and business analysis projects.
• Assist with process improvement initiatives and SOP documentation.
• Handle confidential business information with professionalism and discretion.

Qualifications

• Bachelor's degree preferred.
• 2+ years of experience in operations, project coordination, executive assistance, logistics, or supply chain management.
• Strong proficiency in Microsoft Excel, Word, PowerPoint, and Google Workspace.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to work independently and manage multiple priorities.
• Experience in logistics, warehousing, fulfillment, or transportation is highly preferred.
• Bilingual English and Chinese is a must.
• Experience with WMS, TMS, CRM, or ERP systems.
• Data analysis and reporting capabilities.
• Customer-facing communication experience.

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person