Assistant Vice President, Order to Cash

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President, Order to Cash!
In this role, you will be responsible for OTC operations Delivery and Transformation for a Manufacturing client with Global Finance operations

Responsibilities

• Be a specialist in the Domain of OTC and drive projects for aligning to Global Design · Excellent knowledge of ERP Applications, Workflow Tools etc.
• Drive Digital implementations of new tools – troubleshoot issues and customize digital implementations.
• Train teams on digital tools implementation and drive adoption
• Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR
• Supervise and report out the progress of projects
• Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
• Build a relationship with all internal and external partners, drive cross-sales for customers
• Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence
• Share best practices with a customer and identify areas of improvement within processes
• Should be able to mentor, guide, influence & empower the team to achieve targets/metrics
• Identify & implement standardization within processes across the region
• Drive growth of business and build relationships with customers globally
• Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external partners on the process adaptations
• Ability to build client partnerships & work in an ambiguous environment · Sound financial & commercial Business Understanding
• Should have been a part of the transition process, done due diligence or solution identification
• Multi-Tasking skills in project delivery, deadlines and budget · Resource needs to be upbeat, confident, outspoken & strong in communication
• Strong understanding of tools available in the market – example get paid

Qualifications we seek in you!
Minimum Qualifications

• Post-Graduate/ Graduate from top Commerce colleges

Preferred Qualifications/ Skills

• Own end-to-end client service delivery and P&L ·
• Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L ·
• Develop a strategy for winning and transitioning new deals while running and growing the existing relationships ·
• Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability
• Lead the way in implementing new technologies in operations and display a strong executive presence ·
• Engage in building collaborative teams that align and work to achieve Genpact and Client goals Preferred Qualifications/Skills ·
• Prior OTC process & project management experience ·
• Lean Six Sigma certification

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.