Assistant Vice President - Product Operations Manager

Overview

JOB PURPOSE

• Optimizing the processes and systems that underpin our product development and delivery

• Lead cross-functional initiatives, drive continuous improvement, and ensure seamless collaboration across various teams.

• Enhancing product quality, leading product launches, and operationalizing customer feedback to ensure our products meet the highest standards

Responsibilities

Product Operational Excellence:

• Operationalize Voice of the Customer activities and embed feedback loops into UX cycle
• Orchestrate and lead product launches and implementation, aligning stakeholders on timelines and information.
• Lead operational activities, including establishing and scaling product life cycle management activities.
• Excellent communication skills across different audiences, stakeholders, and customer segments
• Strong analytical and problem-solving and decision-making skills involving people, process, and tools

Product Analytics and Lifecycle Optimization:

• Drive the company-wide approach to product quality, including defining, measuring, and reporting
• Surface insights to Product and Tech teams and advise on further product improvements.
• Monitor and track the performance of production support environments, providing recommendations for improvement.
• Drive the company-wide approach to product quality, including defining, measuring, and reporting.
• Lead the activation and adoption of the experimentation and A/B testing frameworks

Related Year of Experience

• Min of 8+ Years of experience in product management, product operations, consulting, or similar roles
• Experience with agile lifecycles, product management tools, and product development processes

Field of Experience

• Real Estate
• Financial Services
• Immersive Experiences

Technical and Interpersonal Skills

• Ability to leverage product data to make decisions
• Excellent communication skills across different audiences, stakeholders, and customer segment
• Strong analytical and problem-solving and decision-making skills involving people, process, and tools
• Experience with data visualization tools, Jira, Confluence, and Google Analytics, are a plus

Qualification

• Bachelor's degree in design, marketing, computer science or similar field