Operations Associate

Welcome the guests in a warm and friendly manner.

• Ensure all rides and attractions rules and regulations are enforced at all times.
• Ensure all rides and attractions start up and closedown procedures are completed correctly.
• Organize and regulate queuing systems for all rides and attractions.
• Ensure height measuring is conducted accurately and efficiently.
• Ensure ride platforms are organized for operation.
• Explain, distribute and fit ride safety clothing to guests that require it.
• Ensure that guests load and unload from rides and attractions safely and efficiently.
• Check all ride restraints, safety belts and attraction equipment properly to ensure guests are safe and comfortable at all times.
• Check safety equipment (fire extinguishers, emergency exits and emergency routes).
• Communicate clearly with guests, colleagues and management at all times.
• Be able to use the ride stop and emergency stop functions effectively and confidently.
• Delivering fun and memorable experiences to the guests.
• Opening and closing the rides and attractions to guests.
• Follow all Health and Safety policies and procedures.
• Record all details of the daily operation or a ride or attraction (e.g. downtimes, throughputs and colleague breaks).
• Ensure that the daily ride documentation is kept up to date, tidy and accurate.
• Handle and lead ride downtimes and emergency situations as and when required.
• Ensure clean and safe environment.
• This position requires a large time spent standing and talking on positions.
• Ability to stay focused at all times, during long shifts and quiet / busy periods in the park.
• Any other tasks that may be required from time to time to perform to meet the needs of the business.

Essentials:

• Good customer service skills
• Good communication skills
• Ability to work within a team and on their own
• Outgoing and enthusiastic personality and have a passion for guest interaction and communication
• Speak and understand English language
• Ability to work under pressure and long shift times
• Integrity – being honest and ethical

Desirables:

• Higher secondary or equivalent
• 1 year rides and attractions experience in another theme park
• Speak and understand Arabic language
• Creativity and alternative thinking to develop new ideas for and answers to work related problems
• For Operator position training:
• Ability to manage small teams
• Ability to concentrate uninterrupted for long periods of time
• Ability to operate machinery safely and efficiently
• Ability to multi-task
• Ability to oversee the safety of all colleagues and guests at a particular ride or attraction