Assistant Workplace Experience & Operations Manager (Assistant FM)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:
The Assistant Workspace Operations Manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the wider JLL regional teams, representing our values in front of the client and wider stakeholders.

What your day-to-day will look like:
Supplier Management
Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions
Ensure compliance with contracted requirements and local regulations
Coordinate mobilization of services for new client workspaces
Champion FM experience, data insights, and sustainability initiatives
Experience Management
Implement global workplace experience programs to enhance employee satisfaction
Execute events, amenities, and workplace services
Analyze utilization data and engage stakeholders to optimize offerings
Establish experience services during workspace mobilization
People & Stakeholder Management
Develop high-performing supplier teams and foster collaborative environments
Build strong client relationships across all organizational levels
Deliver exceptional customer service meeting client expectations
Health, Safety & Operations
Implement safety procedures and ensure regulatory compliance
Support WE&O contract delivery and maintain building performance standards
Conduct inspections, audits, and emergency response
Assist with operational setup for new workspace mobilization

Desired or preferred experience and technical skills:
You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach.
You have 3-5 years direct facilities management operational experience.
You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
You have experience managing a team/ people management skill.
You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.
You have a qualification in a related Engineering/Technical field relating to building/facility management (desired, not essential)
You have experience overseeing maintenance management and testing of critical systems/environments (desired, not essential).

Required Skills and Experience:
Arabic & English speaker
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
You are open and have good communication skills.
You strive for excellence in what you do and share ideas for improvement.
You are proficient with Word and Excel and have a keen interest in technology.
You are adaptable to work to requests and projects that may vary from day to day.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.