Assitant Manager Operations

• Oversee daily operations of the training business, ensuring seamless coordination between trainers, clients, and internal departments.
• Schedule and allocate resources for training programs, maintaining alignment with trainer availability and client needs.
• Monitor training performance metrics and drive continuous improvement initiatives.
• Ensure compliance with internal and international quality standards.
• Prepare and maintain documentation including certificates, reports, and client feedback.
• Collaborate with business development and marketing teams to promote training programs and attract Lead Auditor Course candidates.
• Manage trainer onboarding and evaluation, ensuring all trainers are equipped with necessary tools and documentation; conduct periodic performance reviews.
• Optimize training logistics including venue booking, material preparation, and virtual delivery setup.
• Serve as the primary contact for key clients during training delivery, ensuring satisfaction and prompt issue resolution.
• Maintain and update a master training calendar aligned with marketing campaigns and operational schedules.
• Assist in developing training proposals and capability statements for business development efforts.
• Conduct post-training analysis using feedback and performance data to recommend enhancements.
• Proactively identify and mitigate risks related to training delivery, including trainer cancellations and technical issues.
• Coordinate with subject matter experts to ensure training content is current, standardized, and aligned with learning objectives.

Job Type: Full-time

Work Location: In person