Associate

Role involves automating MIS/reporting tasks, integrating data from different systems, creating dashboards, fixing data issues, and supporting teams with SQL/BI reports while ensuring accuracy and efficiency.

Key Responsibilities

• Build, test, and deploy automation workflows using development/automation tools.
• Develop and maintain scripts to automate repetitive MIS reporting tasks (data extraction, cleaning, consolidation, etc.).
• Work with IT and operations teams to integrate data from various systems (CRM, ERP, contact center, etc).
• Design and automate daily/weekly/monthly dashboards for business functions.
• Maintain data accuracy and consistency across automated processes.
• Perform root cause analysis on data discrepancies and implement fixes.
• Support business teams with ad-hoc report generation using SQL or BI tools.
• Analyze existing MIS and reporting workflows to identify automation opportunities.
• Create documentation and flowcharts for automated processes.
• Recommend tools and best practices to improve speed and efficiency.
• Work closely with stakeholders to gather reporting and automation requirements.
• Train users on automated dashboards and data workflows.

Required Skills & Competencies

• Proficiency in MS Excel
• Basic to intermediate knowledge of Power BI, Python, SQL, etc
• Experience creating relational database queries
• Strong analytical and problem-solving abilities.
• Understanding of MIS reporting, KPI tracking, and data visualization.
• Knowledge of contact center or operational processes is an added advantage.