Urwah Admin

Systems Limited

<div>
 
 Systems Limited is hiring for a Virtual Sales Account Associate who will play a pivotal role in shaping the success of our Engagement Centre. As a Sales Account Associate your responsibility will include assisting our customers through multi-channel interactions i.e. Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Execute multi-channel interactions.
 </li>
 <li>
 Manage cycle activities and local area marketing effectively.
 </li>
 <li>
 Execute specified company and brand activities within agreed timeframes.
 </li>
 <li>
 Ensure compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
 </li>
 <li>
 Provide guidance on retail pricing and discounting communication.
 </li>
 <li>
 Deploy Plan-O-Gram when required.
 </li>
 <li>
 Ensure contract compliance governance and correction.
 </li>
 <li>
 Align with company strategies such as patch sales, stock level optimization, and execute brand and trade strategies at the store level.
 </li>
 <li>
 Manage promotions effectively.
 </li>
 <li>
 Contribute to state volume, share, and profit targets using relevant resources and ROI principles.
 </li>
 <li>
 Handle support/service escalations from clients.
 </li>
 <li>
 Stay updated with system information, changes, and updates.
 </li>
 <li>
 Maintain awareness relevance at the store level.
 </li>
 <li>
 Develop and maintain commercial relationships with external stakeholders.
 </li>
 <li>
 Cultivate effective working relationships with internal stakeholders.
 </li>
 <li>
 Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
 </li>
 <li>
 Support any new process required by the client officially included in our range of services.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Minimum 1 year of multi-channel contact center experience
 </li>
 <li>
 Inbound and outbound customer service experience.
 </li>
 <li>
 FMCG sales experience with a good understanding of trade marketing strategy.
 </li>
 <li>
 Customer service-oriented with a digital advancement mindset.
 </li>
 <li>
 Issue resolution expertise.
 </li>
 <li>
 Experience in contact center telephony, Salesforce, SAP &amp; CRM preferred.
 </li>
 <li>
 Ability to manage script-led interactions.
 </li>
 <li>
 Excellent communication skills to build relationships and provide guidance to retail partners.
 </li>
 </ul>
 
 
 
 
 Shift Timings:
 
 
 
 
 
 2:30 AM - 11:30 AM PKT
 
</div>

Virtual Trade Associate

<div>
 
 We are hiring an experienced
 
 ServiceNow Consultant
 
 with over 7+ years of hands-on experience in ServiceNow administration and development. The ideal candidate will be responsible for designing, implementing, and optimizing ServiceNow solutions to support business processes. This role requires a deep understanding of ServiceNow modules, best practices, and integration capabilities to deliver scalable, efficient, and compliant systems.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, configure, and customize ServiceNow modules including ITSM, ITOM, HRSD, CSM, and CMDB.
 </li>
 <li>
 Develop and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.
 </li>
 <li>
 Manage system configurations, upgrades, and maintenance while ensuring platform stability and performance.
 </li>
 <li>
 Collaborate with stakeholders to gather requirements, translate business needs into technical solutions, and provide technical documentation.
 </li>
 <li>
 Implement automation and process optimization within the ServiceNow environment.
 </li>
 <li>
 Conduct regular platform health checks, performance tuning, and security reviews.
 </li>
 <li>
 Support and mentor junior team members, ensuring adherence to development standards and best practices.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
 </li>
 <li>
 
 7+ years of experience
 
 in ServiceNow administration and development.
 </li>
 <li>
 Strong understanding of ServiceNow architecture, scripting (JavaScript, Glide API), and integration tools.
 </li>
 <li>
 Hands-on experience with ServiceNow modules such as ITSM, CMDB, and ITOM.
 </li>
 <li>
 Proficiency in creating custom applications and automating workflows in ServiceNow.
 </li>
 <li>
 Experience with ServiceNow upgrades, performance optimization, and instance management.
 </li>
 <li>
 
 Excellent
 
 communication, analytical, and client interaction skills with a strong ability to resolve complex problems effectively.
 </li>
 <li>
 ServiceNow certifications (CSA, CAD, CIS &ndash; ITSM or ITOM) preferred.
 </li>
 </ul>
 
 
</div>

ServiceNow Architect

<div>
 
 We are seeking a highly skilled
 
 Senior UI/UX Designer
 
 to lead the design and optimization of our digital experiences across web and mobile platforms. The ideal candidate will have a strong grasp of design systems, user flows, and interaction principles, with the ability to translate complex journeys into intuitive, visually engaging interfaces.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Map end-to-end customer journeys for each product area.
 </li>
 <li>
 Identify user pain points and convergence opportunities between app and web.
 </li>
 <li>
 Develop service blueprints that capture cross-channel interactions.
 </li>
 <li>
 Define navigation structures, hierarchy, and interaction flows.
 </li>
 <li>
 Create low-fidelity wireframes using Figma or equivalent tools.
 </li>
 <li>
 Validate information architecture and navigation logic through internal reviews and feedback sessions.
 </li>
 <li>
 Create and maintain a unified component library and style guide.
 </li>
 <li>
 Develop mid- and high-fidelity prototypes that accurately represent real interaction states.
 </li>
 <li>
 Ensure consistent application of brand guidelines across all digital surfaces.
 </li>
 <li>
 Work closely with UX Researchers to integrate user insights into design decisions.
 </li>
 <li>
 Partner with development teams to ensure design feasibility and pixel-perfect implementation.
 </li>
 <li>
 Provide detailed design specifications, redlines, and support QA during testing and sign-off phases.
 </li>
 <li>
 Deliver quick-turnaround mockups for initiatives like IPO, GR, or campaign-driven work.
 </li>
 <li>
 Iterate and refine designs based on user testing outcomes and analytics data.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Design, HCI, or a related field (or equivalent experience).
 </li>
 <li>
 5+ years of proven experience in UI/UX design for digital products.
 </li>
 <li>
 Proficiency in
 
 Figma
 
 , Sketch, Adobe XD, or equivalent design tools.
 </li>
 <li>
 Strong understanding of
 
 user-centered design principles
 
 ,
 
 information architecture
 
 , and
 
 responsive design
 
 .
 </li>
 <li>
 Experience creating and maintaining
 
 design systems
 
 .
 </li>
 <li>
 Excellent communication and collaboration skills with cross-functional teams.
 </li>
 <li>
 Strong portfolio demonstrating end-to-end design thinking and execution.
 </li>
 </ul>
 
 
</div>

Senior UI/UX Designer

<div>The Senior Project Manager for Salesforce Projects is responsible for planning, executing, and delivering Salesforce-related initiatives while ensuring alignment between business needs and technical solutions. The role requires strong technical expertise in Salesforce platforms, excellent project management capabilities, and the ability to lead cross-functional teams and vendors toward successful project outcomes.
<h3 class="jobSectionHeader">
Responsibilities</h3>
<ul>
<li>Plan, execute, and deliver Salesforce projects from initiation to completion.
</li>
<li>Define project scope, goals, and deliverables in collaboration with key stakeholders.
</li>
<li>Create detailed project plans, schedules, and status reports to track progress.
</li>
<li>Manage internal teams and external vendors to ensure timely and high-quality delivery.
</li>
<li>Monitor project risks, issues, and dependencies, and resolve them proactively.
</li>
<li>Ensure alignment between business requirements and Salesforce technical solutions.
</li>
</ul><h3 class="jobSectionHeader">Requirements</h3>
<ul>
<li>8&ndash;10 years of experience in project management, preferably in Salesforce
</li>
<li>Deep technical expertise in Salesforce platforms and ecosystems.
</li>
<li>Strong understanding of business processes and ability to translate them into technical solutions.
</li>
<li>Proven experience leading cross-functional teams and managing external vendors.
</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li></ul></div><div></div>

Senior Project Manager -Salesforce

<div>The Business Analyst will collaborate with cross-functional teams to support digital banking initiatives by gathering requirements, analyzing business processes, and ensuring the successful implementation of digital solutions. The role involves preparing documentation, supporting testing activities, coordinating with vendors, and contributing to the enhancement of digital banking platforms.
<h3 class="jobSectionHeader">
Responsibilities</h3>
<ul>
<li>Collaborate with business stakeholders to gather and document requirements for digital banking initiatives.
</li>
<li>Analyze existing business processes and identify opportunities for digital transformation and improvement.
</li>
<li>Prepare Business Requirement Documents (BRD), Functional Specification Documents (FSD), and user stories.
</li>
<li>Work closely with technology, design, and QA teams to ensure accurate implementation of requirements.
</li>
<li>Support User Acceptance Testing (UAT), track defects, and facilitate timely issue resolution.
</li>
<li>Perform gap analysis between current and proposed systems to identify functional and technical gaps.
</li>
<li>Assist in defining business rules, workflows, and integration requirements for digital banking solutions.
</li>
<li>Coordinate with vendors and third-party providers to ensure alignment on solution design and implementation.
</li>
<li>Provide post-implementation support and monitor the effectiveness of delivered solutions.
</li>
</ul><h3 class="jobSectionHeader">Requirements</h3>
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Computer Science, Information Systems, or a related field.
</li>
<li>Minimum 5+ years of experience as a Business Analyst in the banking or financial services industry.
</li>
<li>Hands-on experience with Digital Banking, Loan Origination Systems, Mobile Banking, or Internet Banking platforms.
</li>
<li>Strong understanding of banking products such as payments, transfers, cards, and customer onboarding.
</li>
<li>Experience in documenting APIs, integration requirements, and collaborating with middleware teams.
</li>
<li>Excellent analytical, problem-solving, and communication skills.
</li>
<li>Proficiency with requirement-management tools such as JIRA, Confluence, or similar platforms.</li></ul></div><div></div>

Senior Managing Consultant Business Analysis

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Responsible to deliver proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units
 </li>
 <li>
 Day-to-day management and ownership of screening systems/initiatives &ndash; Fircosoft for customer screening and payment screening spanning across 8 countries, EFM and in-house investigation platforms
 </li>
 <li>
 Manage the resources efficiently and prioritize system enhancement/up-grades
 </li>
 <li>
 Ensure production system stability by supporting Application in different time zones.
 </li>
 <li>
 Ability to prioritize the defects and issues and address it on time.
 </li>
 <li>
 Understand interdependencies between technology, operations and business needs
 </li>
 <li>
 Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution
 </li>
 <li>
 Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution.
 </li>
 <li>
 Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
 </li>
 <li>
 Adept at conducting research into project-related issues and products
 </li>
 <li>
 Perform proactive data analytics work and manage the data quality and integrity in the systems
 </li>
 <li>
 Ensure our systems are compliant with banks governance policy
 </li>
 </ul>
 
 Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management
 
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 Proven knowledge in Fircosoft screening solutions or similar
 </li>
 <li>
 Good knowledge on Continuity, Trust and FSK &ndash; Screen &amp; Keep or similar
 </li>
 <li>
 Prior experience on De-rap, ERF, Pairing, Stripping detector an added advantage
 </li>
 <li>
 Exposure to EFM applications will be an added advantage
 </li>
 <li>
 Strong Unix / Linux Shell Script programming knowledge.
 </li>
 <li>
 Should be expert in exploring tools to connect with our Linux and windows OS.
 </li>
 <li>
 Good knowledge in windows batch scripting to automate file generation and file movement.
 </li>
 <li>
 Strong Oracle &amp; MS SQL knowledge with (SQL, PLSQL)
 </li>
 <li>
 Has implementation exposure on microservices architecture using spring boot and frameworks like, Spring MVC, Spring JDBC, JSPs,JPA,Hibernate,threading concepts, memory management, front end technologies like React JS, bootstrap, BPM technologies like BAW/BPM, Camunda.
 </li>
 <li>
 Strong technical knowledge in the following: BPM tools like IBM BPM, Camunda, Omniflow , Omniscan , OmniDocs , Oracle DB 11g ,WebLogic 11g , Java, JSF,Ajax,J2EE,SOA, ESB ,JMS, Web Services, EJB, JAAS, JAXP, jQuery, Struts.
 </li>
 <li>
 Strong knowledge on optimized DB queries .
 </li>
 <li>
 Should have the knowledge on BAU handling across the BPM and Microservices platforms, good analytical thinking to debug the production issue and fix the same avoiding any business impact.
 </li>
 <li>
 Good at customizing reports based on compliance/ business requirement.
 </li>
 <li>
 Strong system integration experience
 </li>
 <li>
 Banking domain knowledge is essential
 </li>
 <li>
 Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
 </li>
 <li>
 Self-motivated, decisive, with the ability to adapt to change and competing demands&middot;
 </li>
 <li>
 Awareness of regulations governing bank&rsquo;s business process is a must
 </li>
 <li>
 Collaborates and Integrates work with other teams including Operations, Business and other Technology functions&middot;
 </li>
 <li>
 Knowledge of working with various database formats and file formats, conducting data analysis and analytics,
 </li>
 <li>
 Proficiency in MS Office Suite.
 </li>
 <li>
 Skills in the areas of Hadoop, Dot Net, Sharepoint, Power BI, MS Visio will be a nice to have
 </li>
 <li>
 Good knowledge of and experience with UNIX OS, programming languages and development tools
 </li>
 <li>
 Ability to review, understand and improve program code and system documentation.
 </li>
 <li>
 Bachelor's Degree as a minimum from a recognized university (preferably computer science or similar).
 </li>
 <li>
 At least 6 - 10 years of experience in the financial services or IT sector
 </li>
 <li>
 Familiarity with Compliance and Financial Crime related systems.
 </li>
 </ul>
 
 
</div>

Senior Manager

<div>
 
 The Business Analyst will collaborate with cross-functional teams to support digital banking initiatives by gathering requirements, analyzing business processes, and ensuring the successful implementation of digital solutions. The role involves preparing documentation, supporting testing activities, coordinating with vendors, and contributing to the enhancement of digital banking platforms.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Collaborate with business stakeholders to gather and document requirements for digital banking initiatives.
 </li>
 <li>
 Analyze existing business processes and identify opportunities for digital transformation and improvement.
 </li>
 <li>
 Prepare Business Requirement Documents (BRD), Functional Specification Documents (FSD), and user stories.
 </li>
 <li>
 Work closely with technology, design, and QA teams to ensure accurate implementation of requirements.
 </li>
 <li>
 Support User Acceptance Testing (UAT), track defects, and facilitate timely issue resolution.
 </li>
 <li>
 Perform gap analysis between current and proposed systems to identify functional and technical gaps.
 </li>
 <li>
 Assist in defining business rules, workflows, and integration requirements for digital banking solutions.
 </li>
 <li>
 Coordinate with vendors and third-party providers to ensure alignment on solution design and implementation.
 </li>
 <li>
 Provide post-implementation support and monitor the effectiveness of delivered solutions.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Computer Science, Information Systems, or a related field.
 </li>
 <li>
 Minimum 5+ years of experience as a Business Analyst in the banking or financial services industry.
 </li>
 <li>
 Hands-on experience with Digital Banking, Loan Origination Systems, Mobile Banking, or Internet Banking platforms.
 </li>
 <li>
 Strong understanding of banking products such as payments, transfers, cards, and customer onboarding.
 </li>
 <li>
 Experience in documenting APIs, integration requirements, and collaborating with middleware teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and communication skills.
 </li>
 <li>
 Proficiency with requirement-management tools such as JIRA, Confluence, or similar platforms.
 </li>
 </ul>
</div>

Senior Business Analyst - Digital Banking

Join Systems Limited and explore 18   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.