Urwah Admin

Systems Limited

Systems Limited is a globally recognized IT software solution company that has been operational since 1977. It offers advanced professional services and BPO solutions in the technology sector, catering to both government and private organizations. As a leading IT company in Pakistan, Systems Limited specializes in digital transformation, cloud services, and business application development, serving a diverse clientele that includes Fortune 500 companies. With a workforce of over 8,500 employees, the company is committed to delivering quality and innovative solutions across various industries.

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 Senior Magento 2 Developer:
 
 
 
 
 
 
 Systems Limited is looking for a Senior Magento 2 Developer with proven experience in building scalable and high-performance e-commerce platforms. You will architect and implement complex Magento 2 solutions, integrate with external systems, and optimize performance and security.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Experience: 5+ Years
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 &bull; Architect and develop custom Magento 2 modules and themes, adhering to best practices (PSR, SOLID).
 
 
 &bull; Implement and maintain complex integrations with ERP, CRM, PIM, and payment gateways using REST/SOAP APIs and webhooks.
 
 
 &bull; Optimize Magento performance at the application and server level (Varnish, Redis, Elasticsearch, CDN).
 
 
 &bull; Customize checkout workflows, product types, and catalog rules.
 
 
 &bull; Implement CI/CD pipelines using tools like Jenkins, GitHub Actions, or GitLab CI. &bull; Conduct code reviews, write unit/integration tests, and enforce coding standards.
 
 
 &bull; Collaborate with DevOps to manage containerized environments (Docker, Kubernetes).
 
 
 &bull; Ensure compliance with PCI-DSS and other security standards. Technical Requirements:
 
 
 &bull; Deep understanding of Magento 2 architecture, design patterns and customization techniques, dependency injection, and plugin systems. (Magento 2.x CE/Adobe Commerce).
 
 
 &bull; Proven experience with Progressive Web Applications (PWA) and headless implementation.
 
 
 &bull; Hands-on experience integrating with external systems (both asynchronous and synchronous).
 
 
 &bull; PHP 7.4+/8.x, MySQL, Composer, Redis, Elasticsearch, RabbitMQ.
 
 
 &bull; Frontend: Knockout.js, RequireJS, LESS/SASS, JavaScript ES6, HTML5, CSS3.
 
 
 &bull; Experience with GraphQL, REST APIs, and OAuth2.
 
 
 &bull; Proficient in Git, Docker, Nginx/Apache, Linux CLI. Preferred Qualifications: Magento 2 Certified Developer (Associate/Professional/Expert). Experience with Adobe Commerce Cloud and B2B modules. Exposure to microservices architecture and headless commerce. Familiarity with Agile/Scrum methodologies and Jira
 
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Magento Developer

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 Lead the Security Incident Response function within the Cyber Defense Center, ensuring timely detection, investigation, containment, recovery, and reporting of cyber incidents. Act as the SME for incident management, drive response maturity, support regulatory compliance, and safeguard the bank&rsquo;s digital assets and reputation.
 
 
 
 
 
 
 Responsibilities
 
 
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 Lead end-to-end handling of major security incidents and crisis situations.
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 Coordinate SOC, Technology, Business (LOD1), Compliance/Risk (LOD2), and Internal Audit (LOD3).
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 Provide technical insights and updates to senior leadership and Crisis Management Team.
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 Ensure effective investigation, root cause analysis, containment, recovery, and post-incident reporting.
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 Own and enhance the Security Incident Response framework aligned with regulatory and business requirements.
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 Develop and maintain policies, playbooks, and procedures based on standards such as NIST 800-61, ISO 27035, PCI, CERT.
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 Define, track, and report KPIs/KRIs for incident response performance.
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 Confirm adequacy of controls against internal policies and regulatory expectations.
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 Conduct post-incident reviews and implement lessons learned.
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 Drive automation initiatives across SIEM/SOAR platforms to improve response efficiency.
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 Review and approve SIEM/SOAR use cases and playbooks.
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 Strengthen overall cyber resilience and SOC maturity.
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 Interface with Head Office, Local CISOs, regulators, and supervisory bodies.
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 Ensure compliance with cybersecurity standards and banking regulations (UAE/BFSI preferred).
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 Provide training and mentorship to SOC and incident response teams.
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 12+ years in Information Security, with 6&ndash;8+ years focused on Security Incident Response.
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 Proven leadership experience within SOC / Cyber Defense Center.
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 Experience in BFSI domain strongly preferred.
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 Requirements
 
 
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 Hands-on experience with SIEM/SOAR platforms (e.g., Microsoft Sentinel, ArcSight).
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 Strong knowledge of SOC operations, threat monitoring, detection engineering, and response workflows.
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 Deep understanding of incident response frameworks and regulatory compliance requirements.
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 Experience with KPI reporting, governance, risk assessment, and control validation.
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 Strong analytical and critical thinking abilities under pressure.
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 Excellent stakeholder communication and crisis management skills.
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 Ability to prioritize high-impact incidents and drive them to closure.
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 Focus on automation, innovation, and measurable outcomes.
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 Degree in Computer Science or related technical field.
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 Relevant certifications preferred: CISSP, CISM, GCIH, CEH, FOR608 or equivalent.
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 </ul>
 
 
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Incident Manager - Cyber Defense

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 Systems Limited is looking We are looking for talented individuals to shape and contribute to the success of our Engagement Centre. As a Customer Sales Representative your responsibility includes assisting our retailers through multi-channel interactions pertaining to Products/Campaigns/Survey activities
 
 
 
 
 
 
 Responsibilities
 
 
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 Deliver a strong and consistent customer service experience and business performance across all channels (voice, chats, and emails) through the utilisation of best customer service skill practice.
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 Execute diverse outbound campaigns with a proactive ownership approach, ensuring complete end-to-end closure.
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 Responsible for the monitoring, modification, and validation of web orders to ensure optimal sales, distribution &amp; inventory parameters are adhered to within cut-off times.
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 Ensure all KPI measures outlined in the scorecard or other metrics that the Engagement Center publishes are achieved.
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 Act as an escalation point for customer problems and take responsibility for liaising with other work groups to ensure solution development and resolution in a timely manner.
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 Understanding of customer enquiries to determine the most effective approach to solving or redirecting customer queries as required.
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 Ensure compliance with legal guidelines to maintain and protect confidential data effectively.
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 Daily prioritisation of work in line with service level agreement.
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 Follow the process for logging issues via Admin and IT, gather feedback for improvements/enhancements.
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 Identify and implement process improvements to enhance customer issue resolution, reinforcing reputation as &ldquo;easy to do business with&rdquo;.
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 Foster effective communication with the key business stakeholders to optimize processes and ensure timely reporting.
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 Be a partner with the National Field Sales team and work collaboratively to support the Trade Marketing Representatives and Area Managers in line with channel teams and cycle instructions.
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 Maintain communication with the Field and Channel teams to address customer issues and identify business opportunities.
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 Leverage rapport building, business relationships and conflict resolution to enhance the customer experience.
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 Take ownership of personal development, including reviewing own progress against deadlines and targets, and the timely and accurate completion of Perform (end of year review documents).
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 Actively participates in a high-performance team and contributes to the achievement of team targets.
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 Share knowledge/experience with peers.
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 Builds multi-level commercial relationships that drive growth and customer retention across the
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 Requirements
 
 
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 At least 1 years of contact center experience.
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 Inbound and Outbound consumer service experience.
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 Experience in FMCG Sales is preferred.
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 Customer Service Oriented.
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 Ability to adjust to digital advancement.
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 Issue Resolution.
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 Experience in Salesforce, SAP, CRM and PureCloud preferred.
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 Ability to manage Script-Led interaction.
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 Excellent Communication Skills to build relationship and provide guidance.
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 Technical / Functional / Leadership Skills Required
 
 
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 Advanced English Level &amp; neutral accent with the ability to communicate clearly and effectively.
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 Intermediate Excel Skill.
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 Multitasking: Ability to handle multiple consumer inquiries simultaneously through various channels (phone, email, chat.)
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 Technical Troubleshooting: Basic understanding of the products or services to assist consumers with technical issues.
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 Active Listening: Fully concentrating, understanding, and responding to consumer needs.
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 Conflict Resolution: Managing and resolving consumer complaints in a calm and professional manner.
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 Empathy: Understanding and sharing the feelings of consumers to provide personalized support.
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 Adaptability: Ability to adjust to different consumer personalities and changing situations.
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 Tertiary Marketing or Business qualification desirable.
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Customer Sales Representative

<div>
 
 Systems Limited is looking for HR Business Partner to collaborate with stakeholders to deliver effective HR solutions, support workforce planning, and drive employee engagement.
 
 
 
 
 
 
 Responsibilities:
 
 
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 Act as a strategic HR partner to BPO leadership on workforce planning, performance management, and organizational effectiveness.
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 Manage end-to-end employee lifecycle.
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 Drive performance management cycles, goal setting, reviews, and improvement plans.
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 Handle employee relations, grievances, disciplinary actions, and conflict resolution in line with labor laws and company policies.
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 Ensure compliance with labor laws, audits, HR policies, and internal controls.
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 Lead engagement initiatives, culture-building activities, and retention programs.
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 Support change management initiatives and process improvements within the BPO environment.
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 Requirements:
 
 
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 Master&rsquo;s or Bachelor's degree in Human Resources, Business Administration, or related field.
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 5+ years experience working as Human Resource Business Partner.
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 Strong understanding of BPO operations and workforce dynamics.
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 Expertise in Employee relations &amp; labor law.
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 Experience in data-driven decision-making and HR analytics.
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 Stakeholder management and strong communication skills
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 Ability to work in fast-paced, high-volume environments
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Human Resources Business Partner

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 Systems Limited is looking for Consumer Insights Executive (Analytics) supports the Insights &amp; Foresights (I&amp;F) team in delivering accurate, timely, and actionable insights through robust data analysis and reporting. The role focuses on data integration, analysis execution, and project coordination to support business understanding of consumer behavior, category performance, and competitive trends&mdash;particularly within New Categories.
 
 
 
 
 
 By consolidating and analyzing data from traditional research, digital analytics, and internal performance sources, the Executive will provide essential analytical support that underpins business planning, performance reviews, and long-range forecasting.
 
 
 
 
 
 
 PRINCIPAL ACCOUNTABILITIES:
 
 
 
 
 
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 Collect, clean, and integrate data from multiple sources such as track, incidence, digital, online listings, and internal sales to create unified performance datasets.
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 Lead the overall data management and governance for the Analytics team, ensuring all key data points are readily available and updated.
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 Assist in maintaining a central repository of consumer and competitor data to improve consistency and accessibility across markets.
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 Identify basic process or reporting improvements to enhance analytical accuracy and efficiency.
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 Execute regular performance tracking and prepare dashboards or reports summarizing key consumer, category, and competitor trends.
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 Support analysis of market and portfolio dynamics (e.g., nicotine strength, flavors, pricing) to define the contestable vapor market for each country.
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 Assist in preparing forecasts and inputs for long-range planning (Glidepath), including consumer incidence, category volume, and portfolio performance.
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 Support the execution of business cases and quarterly insights reviews.
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 Compile and summarize findings from multiple research sources to support insights generation and management presentations.
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 Knowledge, Skills &amp; Experience
 
 
 
 
 
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 Degree in Marketing, Business Administration, Social Sciences, Analytics or related field.
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 At least 2-3 years prior experience within a similar role &ndash; market research / consumer insights / business analytics
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 Strong analytical and quantitative skills, with the ability to manage and interpret large datasets.
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 Proficiency in Microsoft Excel and PowerPoint.
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 Understanding of basic research methodologies (tracking, incidence, equity).
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 Familiarity with digital analytics data (e.g., Search, Sentiment Analysis, Digital Listings).
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 High attention to detail, accuracy, and data validation.
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 Strong organizational skills and ability to manage multiple priorities with tight deadlines.
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 Effective written and verbal communication skills.
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Consumer Insights Executive

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 Position: D365 CRM Architect
 
 
 
 
 
 
 Location:
 
 Islamabad, Lahore and Karachi
 
 
 
 
 
 
 Overview
 
 
 
 
 
 
 We are seeking a Microsoft Dynamics 365 CRM Architect with deep expertise in on-premise and hybrid implementations to lead the design and governance of enterprise CRM solutions. This role is responsible for defining scalable, secure, and high-performing architectures while aligning CRM capabilities with business strategy.
 
 
 The ideal candidate will bring a balance of hands-on technical expertise and architectural leadership, guiding development teams, establishing best practices, and ensuring long-term maintainability, performance, and compliance of the Dynamics 365 ecosystem.
 
 
 
 
 
 
 Responsibilities
 
 
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 Own and define the end-to-end architecture for Microsoft Dynamics 365/CRM solutions
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 Translate business requirements into solution architecture, technical designs, and governance frameworks
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 Provide architectural oversight for custom development (plugins, workflows, web resources) ensuring best practices and design standards
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 Govern customizations including entities, forms, views, and security models for scalability and consistency
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 Design and oversee enterprise integrations using REST/SOAP APIs, middleware, and messaging patterns
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 Define and manage data architecture, including data migration, data integrity, and synchronization across systems
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 Establish and enforce coding standards, ALM practices, and CI/CD pipelines using tools like Git and Azure DevOps
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 Lead performance optimization, scalability planning, and system health monitoring for on-premise environments
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 Define reporting and analytics architecture, including SSRS and extended reporting solutions
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 Provide leadership in troubleshooting complex technical issues and defining resolution strategies
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 Collaborate with stakeholders, business analysts, and delivery teams to ensure alignment with business goals
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 Mentor developers and act as a technical leader, ensuring adherence to architectural principles
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 Participate in agile processes, providing architectural guidance during sprint cycles
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 Maintain comprehensive architecture documentation and standards
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 Requirements
 
 
 
 
 
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 Proven experience as a Microsoft Dynamics 365/CRM Architect or Senior Technical Lead
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 8&ndash;12+ years of CRM experience with at least 5+ years in architecture or leadership roles
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 Strong experience in on-premise Dynamics 365/CRM implementations (minimum 4&ndash;5 years)
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 Deep understanding of Dynamics 365 architecture, customization, and security models
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 Expertise in C#, .NET Framework, JavaScript, and Dynamics CRM SDK
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 Strong experience with integration architecture (APIs, web services, middleware)
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 Advanced knowledge of Microsoft SQL Server, SSIS, and SSRS
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 Experience implementing ALM strategies, CI/CD pipelines, and source control using Git/Azure DevOps
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 Strong understanding of enterprise architecture principles and design patterns
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 Excellent analytical, problem-solving, and communication skills
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 Ability to lead cross-functional teams and engage with technical and business stakeholders
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 Experience working in agile delivery environments
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D365 CRM Architect

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 About the Role
 
 
 
 We are seeking a skilled Power BI Developer to create impactful dashboards and data-driven solutions. The role focuses on transforming complex data into meaningful insights while ensuring performance and accuracy.
 
 
 
 
 
 Key Responsibilities:
 
 
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 Design and develop advanced Power BI reports, dashboards, and data models.
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 Collaborate with stakeholders to understand business requirements and deliver effective BI solutions.
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 Create and optimize DAX measures, calculations, and complex data transformations.
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 Integrate and transform data from multiple sources, including SQL Server, Excel, and cloud platforms.
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 Implement data security practices, including row-level security (RLS).
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 Troubleshoot and resolve performance issues, ensuring data accuracy and report efficiency.
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 Qualifications:
 
 
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 5-7 years of experience in Power BI development, data modeling, and DAX.
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 Strong SQL skills for data extraction and analysis.
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 Experience with Power BI Service for deployment and report sharing.
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 Knowledge of data warehousing concepts and ETL processes.
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 Excellent communication and problem-solving skills.
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 Microsoft Power BI certification is a plus.
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Powe BI Developer

Join Systems Limited and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.