Urwah Admin

Systems Limited

<div>
 
 Systems Limited is hiring for a Virtual Sales Account Associate who will play a pivotal role in shaping the success of our Engagement Centre. As a Sales Account Associate your responsibility will include assisting our customers through multi-channel interactions i.e. Products/Campaign/trade activities. Your responsibilities include effective sales strategies, managing marketing activities, and territory plans to ensure a robust customer engagement that translates into successful sales outcomes.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Execute multi-channel interactions.
 </li>
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 Manage cycle activities and local area marketing effectively.
 </li>
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 Execute specified company and brand activities within agreed timeframes.
 </li>
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 Ensure compliance with state legislation, brand image, distribution, merchandising, and pricing strategy.
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 Provide guidance on retail pricing and discounting communication.
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 Deploy Plan-O-Gram when required.
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 Ensure contract compliance governance and correction.
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 Align with company strategies such as patch sales, stock level optimization, and execute brand and trade strategies at the store level.
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 Manage promotions effectively.
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 Contribute to state volume, share, and profit targets using relevant resources and ROI principles.
 </li>
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 Handle support/service escalations from clients.
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 Stay updated with system information, changes, and updates.
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 Maintain awareness relevance at the store level.
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 Develop and maintain commercial relationships with external stakeholders.
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 Cultivate effective working relationships with internal stakeholders.
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 Own the maintenance and communication of accurate trade information (pricing, outlet universe, product distribution).
 </li>
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 Support any new process required by the client officially included in our range of services.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Minimum 1 year of multi-channel contact center experience
 </li>
 <li>
 Inbound and outbound customer service experience.
 </li>
 <li>
 FMCG sales experience with a good understanding of trade marketing strategy.
 </li>
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 Customer service-oriented with a digital advancement mindset.
 </li>
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 Issue resolution expertise.
 </li>
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 Experience in contact center telephony, Salesforce, SAP &amp; CRM preferred.
 </li>
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 Ability to manage script-led interactions.
 </li>
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 Excellent communication skills to build relationships and provide guidance to retail partners.
 </li>
 </ul>
 
 
 
 
 Shift Timings:
 
 
 
 
 
 2:30 AM - 11:30 AM PKT
 
</div>

Virtual Trade Associate

<div>
 
 We're on the lookout for a
 
 CRM Senior Techno-Functional Consultant
 
 who can lead end-to-end delivery of Dynamics 365 CE and Customer Insights solutions, combining functional consulting, technical oversight, and solution design to enable data-driven customer engagement and digital transformation.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead discovery workshops, requirements gathering, customer journey mapping, and data strategy discussions.
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 Conduct Fit-Gap analysis and design scalable CRM and CDP architectures aligned with Microsoft best practices.
 </li>
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 Provide functional expertise across Sales, Customer Service, Marketing, and Field Service.
 </li>
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 Build unified customer profiles, segmentation, enrichment, and activation in Customer Insights.
 </li>
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 Oversee technical designs, data models, and integration strategies with ERP, portals, and IoT systems.
 </li>
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 Guide configuration of Field Service components (Work Orders, Scheduling, Agreements, Inspections).
 </li>
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 Implement workflows, Power Automate processes, and CI-driven triggers for automation and orchestration.
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 Enable AI insights, behavioral analytics, and omni-channel personalization.
 </li>
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 Drive SIT/UAT cycles, ensure smooth deployments, and support user training and adoption.
 </li>
 <li>
 Mentor consultants and collaborate closely with cross-functional delivery teams.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 6-8 years of strong expertise in Dynamics 365 CE across core modules with hands-on experience in Customer Insights (Data &amp; Journeys).
 </li>
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 Proficiency in Power Platform, Azure, and .NET with understanding of integrations and data modeling.
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 Proven experience leading workshops and translating business needs into scalable CRM/CDP solutions.
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 Experience delivering enterprise-level D365 CE and Customer Insights implementations.
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 Strong documentation, communication, and stakeholder management skills.
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 Bachelor&rsquo;s degree in a relevant field; Microsoft certifications in Dynamics 365, Power Platform, or Azure preferred.
 </li>
 </ul>
 
 
</div>

Senior Techno-Functional Consultant - CRM

<div>We are looking for an experienced ETL PySpark Data Engineer to design, build, and optimize scalable data pipelines.
<h4 class="jobSectionHeader">
Responsibilities</h4>
<ul>
<li>Design, develop, and maintain ETL pipelines using PySpark
</li>
<li>Process large-scale structured and semi-structured data efficiently
</li>
<li>Build batch and (optional) streaming data pipelines
</li>
<li>Perform data ingestion, transformation, and loading from multiple sources
</li>
<li>Optimize Spark jobs for performance and scalability
</li>
<li>Work with cloud data platforms (Azure / AWS / GCP)
</li>
<li>Ensure data quality, reliability, and governance
</li>
<li>Collaborate with data analysts, architects, and stakeholders
</li>
</ul><h4 class="jobSectionHeader">Requirement:</h4>
<ul>
<li>Strong hands-on experience with PySpark
</li>
<li>Solid understanding of ETL concepts &amp; data warehousing
</li>
<li>Strong SQL skills
</li>
<li>Experience with Spark SQL, DataFrames, and RDDs
</li>
<li>Familiarity with HDFS, Hive, Delta Lake
</li>
<li>Experience with cloud services (Azure Data Factory, Databricks, AWS Glue, etc.)
</li>
<li>Knowledge of Linux &amp; Git</li></ul></div>

Senior Consultant Data Analytics

<div>
 
 
 Location
 
 : Lahore, Islamabad, Karachi
 
 
 
 
 
 
 Essential
 
 :
 
 <ul>
 <li>
 6&ndash;7 years of experience in CX Operations, CRM, Digital Marketing, or Analytics, ideally within FMCG or similar large-scale organizations.
 </li>
 <li>
 Proven leadership of cross-functional marketing or digital operations teams.
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 Solid understanding of consumer journey mapping, campaign management, data analytics, and digital ecosystems.
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 Experience managing multi-market or regional delivery teams, balancing standardization with local adaptation.
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 Strong project and people management skills, with a track record of delivering results through teams.
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 Demonstrated ability to manage capacity, prioritize workload, and navigate complex stakeholder environments
 </li>
 </ul>
 
 
 
 
 
 Education / Qualifications / Certifications Required
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (mandatory).
 </li>
 <li>
 Postgraduate qualifications or certifications in Digital Marketing, CRM, or Data Analytics (preferred).
 </li>
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 Project management certifications (e.g., Agile, Scrum, PMP) are an asset.
 </li>
 </ul>
 
 
 
 
 
 ACCOUNTABILITIES
 
 
 
 
 Operational
 
 
 <ul>
 <li>
 Lead end-to-end delivery of CX operations across CRM, Social Media, Web Ops, and CX Analytics for the DRBU/area.
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 Manage day-to-day performance of CX operations, ensuring KPIs, SLAs, and quality standards are met consistently.
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 Oversee resource and capacity planning for the DRBU CX team, ensuring optimal workload distribution and timely delivery.
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 Ensure CX initiatives and tools are implemented in line with global frameworks and regional priorities.
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 Coordinate the execution of CX campaigns, reporting cycles, dashboards, and performance reviews across channels
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 </ul>
 
 
 Leadership
 
 
 <ul>
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 Lead, coach, and develop the DRBU CX team to deliver operational excellence across all CX functions.
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 Foster a high-performing culture focused on collaboration, agility, and continuous improvement.
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 Build CX capability within the team, ensuring readiness to adopt new tools, methodologies, and best practices.
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 Act as a role model for data-driven, consumer-centric thinking across regional marketing and trade teams.
 </li>
 </ul>
 
 
 Management
 
 
 <ul>
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 Manage CX operational budgets, where relevant ensuring optimal allocation of resources and cost efficiency.
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 Ensure all CX activities are delivered within defined timelines, budgets, and scope.
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 Conduct regular performance reviews with direct reports, tracking KPIs and development progress.
 </li>
 </ul>
 
 
 Relationship
 
 
 <ul>
 <li>
 Serve as the primary CX liaison for the DRBU, connecting local market teams with global and regional CX leadership.
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 Partner with marketing, commercial, and digital stakeholders to ensure CX initiatives directly support business objectives.
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 Maintain close collaboration with GBS hubs to ensure efficient delivery and service excellence.
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 Represent the DRBU CX function in regional and global forums, sharing insights, challenges, and best practices.
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 </ul>
 
 
 Innovation
 
 
 <ul>
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 Drive operational innovation through automation, data visualization, and workflow optimization.
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 Identify opportunities to improve the consumer journey, campaign effectiveness, and data utilization.
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 Encourage experimentation and sharing of best practices within the regional CX community.
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 Support pilots of new CX tools, platforms, or methodologies in partnership with Global CX and IDT teams.
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 </ul>
</div>

Search Engine Optimization Manager

<div>
 
 
 Location
 
 :
 
 
 Lahore, Islamabad, Karachi
 
 
 
 
 
 
 ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in SEO analytics, performance reporting, or digital marketing data analysis
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 <li>
 Strong analytical and problem-solving skills with attention to detail
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 Familiarity with SEO concepts, ranking factors, and search engine algorithms
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 Understanding of key SEO metrics and KPIs
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 </ul>
 
 
 
 
 
 TECHNICAL / FUNCTIONAL / LEADERSHIP SKILLS REQUIRED
 
 
 <ul>
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 Proficiency in analytics tools such as Google Analytics (GA/GA4), Google Search Console, SEMrush, Ahrefs, or similar
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 Strong Excel / Google Sheets and data visualization skills (e.g. Looker Studio, Power BI)
 </li>
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 Basic understanding of HTML, website structure, and SEO tracking implementations is a plus
 </li>
 </ul>
 
 
 
 
 
 EDUCATION / QUALIFICATIONS / CERTIFICATIONS REQUIRED
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Statistics, Business Analytics, or related field
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 SEO or Analytics certifications (Google Analytics, SEMrush Academy, etc.) preferred
 </li>
 </ul>
 
 
 
 
 
 PRINCIPAL ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Gather, process, and analyze SEO data from multiple sources (e.g. GA/GA4, SEMrush, Google Search Console, Screaming Frog, Data Studio, etc.)
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 Track, measure, and report on organic traffic, keyword rankings, backlinks, and other SEO KPIs
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 Develop and maintain regular performance dashboards and reporting templates for global stakeholders
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 Identify trends, anomalies, and opportunities in search performance data
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 Support SEO audits through data extraction and quantitative analysis
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 Conduct competitor benchmarking and share insights on market visibility and performance
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 Provide data-driven recommendations to support strategy optimization and business goals
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 Ensure data accuracy, consistency, and integrity across reporting platforms
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 Collaborate with the SEO Ops Executive to translate analytical findings into actionable
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 <li>
 improvement areas
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 Maintain awareness of new SEO tools, metrics, and analytics best practices
 </li>
 </ul>
</div>

SEO Analyst

<div>
 
 Systems Limited is looking We are looking for talented individuals to shape and contribute to the success of our Engagement Centre. As a Customer Sales Representative your responsibility includes assisting our retailers through multi-channel interactions pertaining to Products/Campaigns/Survey activities
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Deliver a strong and consistent customer service experience and business performance across all channels (voice, chats, and emails) through the utilisation of best customer service skill practice.
 </li>
 <li>
 Execute diverse outbound campaigns with a proactive ownership approach, ensuring complete end-to-end closure.
 </li>
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 Responsible for the monitoring, modification, and validation of web orders to ensure optimal sales, distribution &amp; inventory parameters are adhered to within cut-off times.
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 Ensure all KPI measures outlined in the scorecard or other metrics that the Engagement Center publishes are achieved.
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 Act as an escalation point for customer problems and take responsibility for liaising with other work groups to ensure solution development and resolution in a timely manner.
 </li>
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 Understanding of customer enquiries to determine the most effective approach to solving or redirecting customer queries as required.
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 Ensure compliance with legal guidelines to maintain and protect confidential data effectively.
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 Daily prioritisation of work in line with service level agreement.
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 Follow the process for logging issues via Admin and IT, gather feedback for improvements/enhancements.
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 Identify and implement process improvements to enhance customer issue resolution, reinforcing reputation as &ldquo;easy to do business with&rdquo;.
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 Foster effective communication with the key business stakeholders to optimize processes and ensure timely reporting.
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 Be a partner with the National Field Sales team and work collaboratively to support the Trade Marketing Representatives and Area Managers in line with channel teams and cycle instructions.
 </li>
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 Maintain communication with the Field and Channel teams to address customer issues and identify business opportunities.
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 Leverage rapport building, business relationships and conflict resolution to enhance the customer experience.
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 Take ownership of personal development, including reviewing own progress against deadlines and targets, and the timely and accurate completion of Perform (end of year review documents).
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 <li>
 Actively participates in a high-performance team and contributes to the achievement of team targets.
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 <li>
 Share knowledge/experience with peers.
 </li>
 <li>
 Builds multi-level commercial relationships that drive growth and customer retention across the
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 At least 1 years of contact center experience.
 </li>
 <li>
 Inbound and Outbound consumer service experience.
 </li>
 <li>
 Experience in FMCG Sales is preferred.
 </li>
 <li>
 Customer Service Oriented.
 </li>
 <li>
 Ability to adjust to digital advancement.
 </li>
 <li>
 Issue Resolution.
 </li>
 <li>
 Experience in Salesforce, SAP, CRM and PureCloud preferred.
 </li>
 <li>
 Ability to manage Script-Led interaction.
 </li>
 <li>
 Excellent Communication Skills to build relationship and provide guidance.
 </li>
 </ul>
 
 
 
 
 
 Technical / Functional / Leadership Skills Required
 
 
 <ul>
 <li>
 Advanced English Level &amp; neutral accent with the ability to communicate clearly and effectively.
 </li>
 <li>
 Intermediate Excel Skill.
 </li>
 <li>
 Multitasking: Ability to handle multiple consumer inquiries simultaneously through various channels (phone, email, chat.)
 </li>
 <li>
 Technical Troubleshooting: Basic understanding of the products or services to assist consumers with technical issues.
 </li>
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 Active Listening: Fully concentrating, understanding, and responding to consumer needs.
 </li>
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 Conflict Resolution: Managing and resolving consumer complaints in a calm and professional manner.
 </li>
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 Empathy: Understanding and sharing the feelings of consumers to provide personalized support.
 </li>
 <li>
 Adaptability: Ability to adjust to different consumer personalities and changing situations.
 </li>
 <li>
 Tertiary Marketing or Business qualification desirable.
 </li>
 </ul>
 
 
</div>

Customer Sales Representative

<div>
 
 Content &amp; Social Growth Specialist at Systems Limited can plan, write, and execute content that drives organic demand and inbound leads. You will own digital communications end to end and create content and campaigns that help the right audience discover us, engage with us, and eventually convert.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Plan and execute organic demand generation through content and digital channels
 </li>
 <li>
 Create content-led campaigns that drive awareness, engagement, and leads
 </li>
 <li>
 Write and publish content across websites, blogs, email, and social media
 </li>
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 Manage content and social calendars aligned with campaign goals
 </li>
 <li>
 Turn business offerings into clear, relatable messaging for target audiences
 </li>
 <li>
 Use SEO and performance insights to optimize content and improve results
 </li>
 <li>
 Collaborate with marketing and sales to support growth goals
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Strong writing and storytelling skills
 </li>
 <li>
 Experience in content marketing, organic demand generation, or digital communications
 </li>
 <li>
 Understanding of social media as a demand and conversion channel
 </li>
 <li>
 Ability to own campaigns end to end and execute independently
 </li>
 <li>
 Experience creating content that supports lead generation and conversion
 </li>
 <li>
 Familiarity with SEO and analytics tools is a plus
 </li>
 </ul>
 
 
</div>

Content & Social Growth Specialist

Join Systems Limited and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.