Urwah Admin

Systems Limited

Systems Limited is a globally recognized IT software solution company that has been operating since 1977. It offers state-of-the-art professional services and BPO solutions, positioning itself as the leading IT company in Pakistan. The firm provides computing strategies and solutions to both government and private organizations, serving a diverse clientele that includes Fortune 500 companies. With expertise in digital transformation, cloud services, and business application development, Systems Limited has successfully completed over 600 projects across various regions, including the US, Europe, and the Middle East.

<div>
 
 We are looking for an AI/ML Engineer to build a
 
 production-grade document intelligence and query system
 
 using advanced
 
 RAG (Retrieval-Augmented Generation)
 
 or
 
 RLM (Recursive Language Model)
 
 approaches.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Design and implement
 
 advanced RAG pipelines
 
 using frameworks like LangChain (or equivalent)
 </li>
 <li>
 Develop and experiment with
 
 RLM (Recursive Language Models)
 
 or recursive agent-based architectures
 </li>
 <li>
 Build a
 
 document/query system
 
 capable of handling enterprise data sources (CSV, ERP exports, SAP, Shopify, etc.)
 </li>
 <li>
 Perform
 
 comparative analysis
 
 between traditional RAG and RLM approaches (accuracy, latency, cost, reliability)
 </li>
 <li>
 Work with
 
 local LLMs (Ollama)
 
 for on-prem or controlled deployments
 </li>
 <li>
 Implement
 
 data ingestion, chunking, embedding, and retrieval strategies
 
 </li>
 <li>
 Develop
 
 clean, modular backend services
 
 (APIs, pipelines) for the solution
 </li>
 <li>
 Optimize system performance, including
 
 response quality, latency, and resource usage
 
 </li>
 <li>
 Document architecture decisions, trade-offs, and evaluation results
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience building
 
 production-grade RAG pipelines
 
 (LangChain or similar frameworks)
 </li>
 <li>
 OR hands-on experience with
 
 RLM (Recursive Language Models)
 
 or recursive/agentic AI systems
 </li>
 <li>
 Strong experience working with
 
 enterprise datasets
 
 (CSV files, ERP systems, SAP, Shopify, etc.)
 </li>
 <li>
 Experience using
 
 local LLMs (e.g., Ollama)
 
 for deployment and inference
 </li>
 <li>
 Proficiency in
 
 Python
 
 and backend development (FastAPI, Flask, or similar)
 </li>
 <li>
 Solid understanding of:
 </li>
 <li>
 Embeddings and vector databases
 </li>
 <li>
 Semantic search and retrieval techniques
 </li>
 <li>
 Prompt engineering and LLM behavior
 </li>
 </ul>
 
 
</div>

AI/ML Engineer

<div>
 
 We are looking for a motivated and customer-focused Junior Customer Support Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to customer queries via phone, email, and chat in a timely and professional manner
 </li>
 <li>
 Provide accurate information about products and services
 </li>
 <li>
 Resolve customer complaints and escalate complex issues when necessary
 </li>
 <li>
 Maintain detailed records of customer interactions
 </li>
 <li>
 Follow company guidelines and service standards to ensure customer satisfaction
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Excellent English language skills (both spoken and written)
 </li>
 <li>
 Strong communication and interpersonal abilities
 </li>
 <li>
 Previous experience in international campaigns (BPO/call center preferred)
 </li>
 <li>
 Basic computer skills and familiarity with customer support tools
 </li>
 <li>
 Ability to work in a fast-paced environment and handle pressure
 </li>
 </ul>
 
 
</div>

Junior Customer Support Executive

<div>
 
 The Content Authoring Senior Specialist is responsible for creating, managing, and optimizing digital content across websites, mobile app, and self-service digital channels. The role ensures content accuracy, consistency, and alignment with the Company&rsquo;s brand voice while enhancing customer engagement and overall digital experience through data-driven content improvements. This position works closely with Marketing, Product, and Customer Experience teams to support digital campaigns, customer journeys, and SEO performance.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the end-to-end content lifecycle across web, app, and self-service platforms, ensuring accuracy, consistency, and brand alignment.
 </li>
 <li>
 Create, publish, and maintain digital content including banners, offers, FAQs, and product pages using CMS tools, while ensuring UX and visual consistency.
 </li>
 <li>
 Collaborate with Marketing, Product, and CX teams to align content with digital campaigns, customer journeys, and segment-specific strategies.
 </li>
 <li>
 Review and validate all live content to ensure compliance, accuracy, localization, and quality assurance standards.
 </li>
 <li>
 Support digital campaigns through timely content updates and enhancements across channels.
 </li>
 <li>
 Leverage analytics and SEO insights to continuously optimize content performance and improve customer engagement.
 </li>
 <li>
 Ensure adherence to content governance, version control, and best practices across digital platforms.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, Digital Media, or a related field.
 </li>
 <li>
 
 7+ years
 
 of experience in digital content authoring, content management, or a similar role.
 </li>
 <li>
 Hands-on experience with CMS platforms such as
 
 Adobe Experience Manager (AEM), WordPress, Sitecore
 
 , or equivalent tools.
 </li>
 <li>
 Working knowledge of
 
 basic HTML/CSS
 
 .
 </li>
 <li>
 Strong understanding of SEO best practices, content analytics, and UX principles.
 </li>
 <li>
 Excellent stakeholder management and cross-functional collaboration skills.
 </li>
 <li>
 Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

Content Authoring Specialist

<div>
 
 We are looking for a highly experienced Creative Manager to lead and evolve our design function across digital products, SaaS platforms, and scalable brand ecosystems. This is a leadership role requiring a balance of creative vision, product thinking, and execution oversight. The ideal candidate brings a holistic design perspective &mdash; not limited to UI/UX or traditional branding &mdash; but rooted in digital product environments, solution design, and delivery at scale. You will be responsible for shaping how our products are conceptualized, designed, and experienced, ensuring alignment between brand, product, and business strategy.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Define and drive the overall creative and design vision across all digital products and platforms
 </li>
 <li>
 Lead the integration of brand, product design, and user experience into a unified ecosystem
 </li>
 <li>
 Partner with Product, Engineering, and Business leadership to influence product strategy and roadmap
 </li>
 <li>
 Own and oversee end-to-end creative direction, ensuring quality from concept through delivery and iteration
 </li>
 <li>
 Establish and scale design systems, frameworks, and governance models for consistency and efficiency
 </li>
 <li>
 Translate complex business and technical challenges into clear, scalable design solutions
 </li>
 <li>
 Act as a key stakeholder in product and business decision-making, not just design execution
 </li>
 <li>
 Define and track design KPIs and success metrics (e.g., usability, adoption, engagement, conversion)
 </li>
 <li>
 Drive design-led innovation, identifying opportunities to improve products and create competitive advantage
 </li>
 <li>
 Align creative direction with market positioning, customer needs, and business goals
 </li>
 <li>
 Collaborate with leadership to shape product vision, GTM strategy, and user experience direction
 </li>
 <li>
 Build, mentor, and scale a multi-disciplinary design team (product, visual, interaction, brand)
 </li>
 <li>
 Establish clear team structures, roles, and career progression frameworks
 </li>
 <li>
 Foster a culture of ownership, critique, and continuous improvement
 </li>
 <li>
 Lead hiring, performance management, and capability development within the design function
 </li>
 <li>
 Ensure seamless design-to-development handoff and alignment with engineering teams
 </li>
 <li>
 Oversee design quality across all releases, ensuring consistency and scalability
 </li>
 <li>
 Implement and refine design processes within agile or product-led environments
 </li>
 <li>
 Manage multiple workstreams, balancing innovation with delivery timelines
 </li>
 <li>
 Act as the design voice in executive discussions, influencing company-wide decisions
 </li>
 <li>
 Collaborate with marketing and growth teams to ensure brand consistency across product and communication channels
 </li>
 <li>
 Represent the organization&rsquo;s design vision in client, stakeholder, or external engagements (if applicable)
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Design, Visual Communication, Human-Computer Interaction, Product Design, or a related field
 </li>
 <li>
 A Master&rsquo;s degree in Design, Business (MBA), or a related discipline is a plus
 </li>
 <li>
 Equivalent practical experience and a strong portfolio along with formal education
 </li>
 <li>
 10+ years of experience in design, with significant time in senior leadership roles
 </li>
 <li>
 Strong background in digital product design, SaaS platforms, or technology-driven environments
 </li>
 <li>
 Proven ability to lead branding initiatives within digital ecosystems (not traditional or print-focused branding)
 </li>
 <li>
 Demonstrated experience aligning design with product strategy and business outcomes
 </li>
 <li>
 Deep understanding of design systems, scalability, and product lifecycle management
 </li>
 <li>
 Experience working in cross-functional leadership teams (Product, Engineering, Business)
 </li>
 <li>
 Strong portfolio showcasing end-to-end product thinking and creative leadership
 </li>
 <li>
 Exceptional communication, stakeholder management, and decision-making skills
 </li>
 <li>
 Expertise in modern design tools such as Figma, Sketch, and Adobe Creative Suite
 </li>
 <li>
 Strong working knowledge of prototyping and interaction tools like Framer and Principle
 </li>
 <li>
 Experience contributing to or overseeing design systems using tools such as Zeroheight or Storybook
 </li>
 <li>
 Familiarity with product and collaboration tools like Jira, Confluence, and Notion
 </li>
 <li>
 Understanding of product analytics and user behavior tools such as Google Analytics, Mixpanel, or Hotjar to inform design decisions
 </li>
 </ul>
 
 
</div>

Creative Manager

Join Systems Limited and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Systems Limited

About Company

AI/ML Engineer

Junior Customer Support Executive

Content Authoring Specialist

Creative Manager