Associate Absence Management Specialist

Shape the world of health care by joining UPMC! As a leader in the industry, we are committed to enhancing the lives of all who are a part of our community. Without our employees, we would not be able to innovate health care for our patients and health plan members. From hospitals to our corporate office, all UPMC employees impact our mission of creating life-changing medicine.

To continue our tradition of excellence, we are in search of an Associate Absence Management Specialist to join this community as well. This role may work remotely.

The Associate Absence Specialist provides administrative and transactional support services for employees' leave and disability requests. Services include tracking and recording intermittent leave time used, identification of trending for time used intermittently and during recertification, processing system tasks to support efficient claim management and coordination of fax requests. Associate Absence Specialist will process tasks to support new and end of duration claims.

***Despite the pay range listed, the current budget for this position is $23.61 - $25/hr.

Responsibilities:

• Develops recommendations to positively impact the efficiency and quality of service delivery.
• Communicates with the employee, manager and HR professionals regarding leave.
• Supports in-bound and outbound employee leave related calls.
• Apply concepts and rules as mandated by guidelines for FMLA and other federally or state mandated or company specific leaves in coordination with customer policy.
• Utilizes payroll system [Kronos] and web-based vendor software as needed to input and update leave data and generate reports.
• Manage fax process to ensure timely receipt of information and ensure appropriate follow-up when required documentation is not received.
• Process system tasks to initiate new claims.
• Coordinates client leaves, including integration with state leave laws; monitors maximum duration of leave allowed under federal/state and/or client policy.
• Track employee absences as reported via web, fax, phone and e-mail.

• High school graduate with two years of Customer Service or general HR experience OR Bachelors degree in HR or related field.
• Leave management processing experience strongly preferred.
• Short term disability experience is a bonus.
• Ability to use and navigate web based software programs and Microsoft Office products [Outlook, Word, Excel etc].
• Ability to communicate effectively both verbally and in writing.
  
  Licensure, Certifications, and Clearances:
  
• Certified Leave Management Specialist (CLMS) designation required within 12 months of hire. To maintain designation, 20 hours of continuing education credits are required every two years.

UPMC is an Equal Opportunity Employer/Disability/Veteran