Associate - Account Operations (Saudization)

Job Summary

The incumbent will work on branch account operations, which is mainly responsible for Accounts/Service of Retail, QNB First, Private Banking, Staff, Treasury and Corporate customers. The incumbent is also responsible to review documentation for account opening documentation for the retail and corporate segment. The incumbent will also be responsible for ensuring all customer signature data base is managed efficiently, to monitor exceptions provide periodic reports to Manager Central Operations and Head of Centralised Operations, proper and timely response to local regulator(s). The incumbent will be responsible for ensuring the adequacy of the opening/ Amendment accounts documentation in compliance with set policies (such as KYC/AML) and procedures and regulatory legal form of business.

Main Responsibilities

A. Shareholder & Financial:

• Assist in the monitoring and achievement of Key Performance Indicators (KPIs) and SLA’s
• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank
• Act within the limits of the powers delegated to the incumbent

B. Customer (Internal & External):

• Liaise with Relationship Managers in Retail, QNB First, Staff, Treasury and Corporate Banking to ensure that all opening accounts/Amendment/closing/adding signature etc. of the transaction which related to the accounts documents are timely received and timely Completed.
• To assist customers in all their queries on Bank’s product and seek solution to their requests
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.
• Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.

C. Internal (Processes, Products, Regulatory):

• Follows procedures in reviewing opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts in the system, ensuring all Forms and other regulatory requirements are being followed.
• Ensure opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts are received and completed performed within Turnaround time (TAT) per Application Type and Department laid down in the SLAs.
• Timely communicate the completion of opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts procedures to retail and corporate banking personnel to ensure timely customer service.
• Review documentation on all new opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts to ensure proper procedures were followed and red flags were properly followed up and approved.
• Conduct Annual reviews, spot checks and periodic review of all customer files to ensure compliance with procedures and regulatory requirements paying particular care and attention to relevant KYC/AML directives.
• Maintain the safe custody of all documents by filing documents in accordance with the set policies, procedures and regulatory requirements.
• Make sure to put opening accounts/ Amendment/closing/adding signature etc of the transaction which related to the accounts request in a safe place until shift to offsite storage

D. Learning & Knowledge:

• Possess developing knowledge of developments accounts/Matters related to the bank, rules, relationship
• Relevant experience in KYC and Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
• Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing/service.
• Proactively identify areas for professional development of self and undertake development activities
• Seek out opportunities to remain current with all developments in professional field

E. Legal, Regulatory, and Risk Framework Responsibilities:

• Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
• Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
• Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
• Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
• Maintain appropriate knowledge to ensure full qualification to undertake the role.
• Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
• Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

• Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
• Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
• Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
• All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements

• University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
• No experience required.
• Excellent oral and written communication skills (including report writing) in English; with Arabic, French or applicable local language highly desirable.
• Good verbal and written communication skills (including report writing) in English (Arabic/French preferred).
• Ability to follow through with policies/initiatives.
• Computer skills (MS Office and bank applications).
• Good problem-solving skills.
• Planning, organizing and analytical ability.
• Ability to effectively interact at all levels in the bank and outside contacts.
• Knowledge of the relevant regulatory requirements and best practices relating to account opening/ closing.
• Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.
• Detail oriented.

Note: you will be required to attach the following: