Senior Operations Officer

More about the role:

At Al Ghurair, operational excellence and innovation are the foundation of our mobility ecosystem. We are currently seeking a Senior Officer – Operations to support the seamless execution of fleet operations and ensure a superior driver experience within the Kabi CTC business unit.

This role is ideal for someone who enjoys working at the intersection of data, people, and process — ensuring every journey runs efficiently while maintaining compliance with company and regulatory standards.

Are you detail-oriented, passionate about operational improvements, and driven to make a measurable impact in a fast-paced environment? Then this opportunity is for you.

What You’ll Do:

• Support the Operations Manager in executing operational strategies to achieve utilization, revenue, and performance KPIs.
• Manage accurate and timely processing of driver salaries, incentives, deductions, and penalties.
• Handle driver queries, grievances, and escalations, ensuring swift and fair resolution to enhance satisfaction.
• Collaborate with Finance and Fleet teams to validate payroll inputs, damages, and incentive approvals.
• Track key KPIs such as earnings per taxi (EPT), attendance, and shift utilization to drive performance visibility.
• Prepare periodic operational and payroll reports for management review and leadership dashboards.
• Support digital transformation initiatives including the RFID systems, and dashboard automation.
• Identify recurring process gaps and suggest improvements to increase accuracy and efficiency.
• Train and guide new operations staff or driver-care executives on salary processing and SOP adherence.

Who You Are:

• 3–6 years of experience in operations, payroll, or fleet management.
• Prior exposure to the transport or taxi industry preferred.
• Strong Excel and data-handling skills , with experience in payroll or ERP systems being an advantage.
• Excellent interpersonal, analytical, and conflict-resolution abilities.
• A keen eye for detail, problem-solving mindset, and strong sense of accountability.
• Ability to work collaboratively across teams while managing high-volume driver interactions (~500+ drivers).
• Bachelor’s degree in Business Administration, Operations, or related discipline .

Who are we?

Al Ghurair is a leading diversified family business group in the Middle East, founded in 1960 with operations spanning six key industry sectors: Foods and Resources, Properties, Construction and Services, Energy, Mobility, and Ventures. Headquartered in Deira, we are proud to employ approximately 28,000 people across more than 50 countries worldwide.

We are looking for passionate and talented individuals to join us in our journey. At Al Ghurair, you have the opportunity to contribute to a legacy of excellence and be part of a team that is shaping the future of the UAE and beyond.

Discover more about us at: www.al-ghurair.com

Why join us?

We’re a vibrant community where individuals thrive and careers flourish. Our diverse community embodies this spirit, fostering a sense of belonging and connection. Here, respect, support, and open communication form the very fabric of our work environment, to fulfil our core Purpose of ‘Enhancing Life’. When you work with us, you become part of our shared purpose, collaborating with colleagues who share your passion and commitment to success.