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Associate Analyst - Airport Operations Business Office
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Come join us to create what’s next. Let’s define tomorrow, together.
Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job overview and responsibilities
Responsible for the implementation of best practices, strategies and processes which foster optimal performance. Works closely with departmental leadership, internal and external of the group, to optimize Business Office effectiveness across all departments. Leads and mentors coordinators within the Business Office and participates in cross-departmental leadership meetings.
- Business Office team leader responsible for day-to-day operation of Business Office team or function
- Assists managers and supervisors and provides cross-functional support within all areas of the Business Office
- Uses data and analysis to determine and evaluate performance across departments
- Works with operating departments to develop and execute on Business Office Process Improvement projects
- Participates in company investigations, including but not limited to IRM, new hire efforts
- Conducts training and provides development mentoring to level 8 and 9 personnel across the department
- Participates in leadership meetings as needed
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Associate degree or related experience
- 1-2 years leading a team
- 3 years of relevant work experience
- Must be able to carry company and customer items long distances across terminal
- Highly proficient in MS Office (particularly Excel)
- Subject matter expert in Business Office processes and systems
- Enthusiasm and passion for the airline industry and working in a dynamic, fast-paced operational environment
- High level of analytical ability
- Strong, demonstrated team leadership skills
- Excellent verbal and written communication skills
- Highly proficient in MS Office (particularly Excel)
- Must be flexible and willing to work in an operation which may include weekends and holidays
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Bachelor's degree or related experience in Undergraduate degree in Business, Economics, Mathematics, Operations Research, Industrial Engineering, Finance, Accounting, or related discipline involving quantitative analysis
- Experience with resource scheduling applications
- Experience with simulation software
- Project Management
- Knowledge of scheduling tools
- Continuous Improvement Familiarization
- Proficiency with complex data sets
- Web development and data visualization skills
Posting will expire on 01-14-2026
The base pay range for this role is $56,485.00 to $70,334.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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