Associate Analyst - Navigation Ops

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team:

The Findability Team focuses on improving the customer product findability experience through implementation of global on-site search, digital taxonomy and way finding standards developed from behavioral, data-driven insights and industry best practices.

Job Summary:

Roles & Responsibilities:

Core Responsibilities:

The Category operations team comprises digital consulting professionals with expertise in the domain of e-commerce/online retail focused on customer analytics and insights. The team uses the power of data analytics and industry research to ensure supreme customer experience on Lowes.com, which is one of the most crucial levers in driving online revenue growth. As an associate analyst your day to day activity would involve :

• Execute processes as per Standard Operating Procedure and Manuals with no errors.
• Achieve assigned Key Performance Indicators
• Effectively communicate with peers, leaders and stakeholders across location
• Highlight process gaps and issues on time
• Contribute towards streamlining and improving business processes
• Participate in process trainings and build process expertise rapidly
• Proactively stay up to date on business context and process knowledge
• Own data accuracy and trend monitoring towards business targets

Required Skill Set

Primary

• Knowledge of ecommerce and merchandising
• Basic working experience in MS-Office suite (Excel, Access, Word, PowerPoint, Outlook)
• Demonstrated ability to analyze data and draw insights
• Understanding of online merchandising, marketing and selling principles
• Strong interpersonal and communication skills
• Analytics, Statistics background

Secondary

• Experience/Knowledge in Omni-Channel merchandising/marketing

Years of Experience

• 1-2 years of relevant experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor’s degree in engineering, Business, Marketing, Finance or related field.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.