Associate Analyst- Operations Performance & Analytics

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Description

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Associate Analyst - Inflight Scheduling Performance and Analysis will support the Inflight Resource Planning and Scheduling teams by gathering data and conducting analyses related to Inflight Crew Staffing and Operations Performance. The Associate Analyst position focus areas include but are not limited to: identifying and developing process improvement opportunities, supporting the data analytics development for the organization, and providing data driven business insights related to crew productivity, scheduler efficiencies, ops reliability, reserve crew utilization, strategic initiatives, and potential changes to labor agreements. The Associate Analyst owns the regular maintenance of reports and dashboards, will be expected to interact with all levels in the organization, seek out opportunities for process improvement, have strong technical and analytical background and be able to deliver results with limited supervision. A successful candidate will have a passion for data and analysis, attention to detail, strategic thinking and a strong work ethic. Organization and a drive for generating a high-quality output are keys for success in this role.

• Support Inflight leadership with analytics and reporting on day-to-day as well as monthly functions; perform ad hoc data mining and analysis
• Automate existing manual reports and processes to improve department throughput
• Support activities related to ops performance and resource management for flight attendants
• Build visual presentations, dashboards, tools and reports for Inflight leadership, frontline management, and individual business teams throughout the organization.
  
  This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Deep understanding of data structures and relationships
• Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, etc.) to produce meaningful dashboards
• Excel proficiency and data analysis/modeling proficiency"
• Proficiency writing queries and procedures using both traditional and modern technologies/languages (i.e. SQL, Python, etc.)
• Ability to study/understand business needs, then design solutions that connect business processes with quantifiable outcomes"
• Bachelor's Degree

• 0 - 1 year experience in business intelligence, analytics, and/or data engineering