Associate Bancassurance

Job Purpose Summary:

Job Purpose Summary:

Essential Duties & Responsibilities by Dimensions:

Essential Duties & Responsibilities by Dimensions:

• 
  Shareholder & Financial:

  • Work with Senior Officer Bancassurance to assist Manager Bancassurance in identifying cross selling of insurance products to increase market share.
  • Build and maintain strong and effective relationship with Insurance providers to achieve insurance target
  • Review the Bank commission cheques for all insurance business and ensure that all insurance commissions deposited in appropriate designated account.
  • Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  • Act within the limits of the powers delegated to the incumbent.

Customer (Internal & External):

• • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
  • Coordinate and build strong working relations with internal functions to achieve Bancassurance goals/objectives.
  • Exert necessary efforts to ensure that the insured paid the premiums due on it to the company, within the prescribed period, by serving of a written notice on the insured, when necessary.
  • Introduce suitable Bancassurance products for agreed segmented customer types.
  • Provide excellent customer service and resolve complaints in a timely manner.
  • Analyze and identify cross selling of Insurance products
  • Keep customers up to date and informed.
  • To assist customers in all their queries on Bank’s product and seek solution to their requests.
  • Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  • Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  • Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

• 
  Support Senior Product Officer Bancassurance target profitable customers/segments and discard unprofitable customers/segments.
• Receive Bancassurance applications and ensure accurate data entry
• Measure customer attrition and implement customer retention strategies in conjunction with sales channels.
• Monitor competitor products and make recommendations to ensure competitive edge.
• Understand market trends and forecast needs for products and services and ensure that the same are delivered on time.
• Comply with internal controls, policies & regulations, external regulators and legal parameters.
• Establish a personal network with major customers, cross-functional peers and senior management.
• Efficiently utilize the Bancassurance databases and MIS reports to provide products related information to the Manager Bancassurance
• Support Senior Officer Bancassurance to develop processes when launching of products and ensure they are in compliance with the applicable internal policies and external regulations.
• Ensure that processes, policies/ procedures exist for all existing products and services to enable the relevant staff to comply with the same.
• Keep the necessary documents presented by the client at the time of submission of the insurance application to the insurance company, in addition to any other documents that may be requested by the company later to complete the application.
• Support Senior Officer Bancassurance to lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.
• Prepare the requested insurance reports as assigned.

Learning & Knowledge:

Learning & Knowledge:

• 
  Possess a good knowledge of Bancassurance products and related risks together with a good knowledge of operations and control.
• Participate in meetings which aim to assess individual as well as the department’s overall performance on a regular basis.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.

Note: you will be required to attach the following: