Associate - Business Analyst-Back-End/ Non Voice / Customer Service -Email

English speaking Travel expert with prior experience in handling Travel queries over call, mail/ chat. Good knowledge of Airlines Fares/Hotel & Car bookings and working experience on GDS handling all types of travel related queries including Ticket Issuance/Re-issue/Refunds/EMDs.

Maintaining high accuracy, productivity standards and should have willingness to learn.

Will have Interaction with clients through email for query resolution and should build and maintain good working relationships with customers.

Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment. Required to work on all Indian holidays as the process requires to follow servicing market holidays.