Associate Business Manager (Partner Sales/ Customer Success) - Dammam/ Jeddah/ Riyadh

The pioneers of software product industry in India, we are a technology and innovation led company simplifying the lives of small and medium businesses over the last three decades. With our cutting-edge technology, we have had the privilege to reach over 2.5 million business globally and cater to more than 7 million users in over 100 countries. We are passionate about the SMEs’ growth and aim to deliver the best for their business through our product innovation and excellence. Our teams develop some of the most ingenious solutions that suit the unique requirements of millions of businesses across the globe. With a market share of 75% in India, we have a strong foothold in the Middle East and are also serving customers in SAARC & APAC, Africa, and North America. Our robust network of 28000+ partners help us deliver unmatched customer experience in sales, support, and services globally.
With a sole purpose of Making Everyone Who Touches Tally, Happier, we aim to be the technology fabric that drives the economic growth of the world, by 2030.

Over the years, we have nurtured a value-based culture that let individuals follow their lead and support them in their growth journey with us. We value honesty and integrity, prioritize a people-first culture, pursue excellence, and drive impactful innovation with simplicity.
Our vision at Tally is to ensure that all employees get access to equal opportunities, with decisions grounded on performance, merit, competence, and potential. We are dedicated to fairness and transparency in our policies. By fostering diversity and equality, we strive to eliminate all forms of discrimination. We are committed to an inclusive leadership where our leaders ensure that our people are empowered to be at their best, professionally, and personally. We take great pride in our work culture which has helped become a proud member of the elite Kincentric Best Employers Club!

The International Operations function at Tally plays a pivotal role in empowering businesses around the world to simplify and streamline their operations. This function is responsible for ensuring smooth coordination across diverse international markets, adapting solutions to regional needs, and fostering strong relationships with local partners and stakeholders.

Working here means being part of a fast-paced, dynamic environment where strategic thinking meets operational execution. You will collaborate with cross-functional teams and international counterparts, gaining exposure to different business practices and cultural contexts. Whether it is launching new initiatives, optimizing workflows, or solving market-specific challenges, the International Operations team is at the forefront of Tally’s global impact.

We believe in

• Build: A profitable partner ecosystem mentored to be enthusiastic, domain expert, customer centric
• Drive: Consistent Tally way of sales embracing consultative selling approach for delivering uniform brand experience
• Empower, automate and enable small and medium enterprises with #Magicoftally to fully participate in International growth story
• Equip: Be the most effective source of Voice of Customer (VoC) for Product Innovation team and Marketing

In this role, you will be responsible for enabling new partners to successfully adapt and operate within Tally’s ways of working. The role involves onboarding 3–4 partners every month, supporting them in hiring, onboarding, and training the required resources, and participating in joint customer closure meetings to help them achieve early wins. The candidate will guide partners through lead generation, positioning, and at least four assisted closures, ensuring they build capability, confidence, and eventually invest to operate independently and at scale, before transitioning them to Sales teams for sustained growth.

Additionally, the role requires leading deep customer engagement initiatives along with partner teams to demonstrate visible business value. The candidate will understand customer contexts, map requirements to relevant product capabilities to expand adoption, and build strong relationships that encourage long-term advocacy and organic referrals. Success also includes documenting customer success stories highlighting the business problem, solution impact, and customer response to delivered value.

• Experience in proactive lead generation techniques.
• Accounting knowledge & MS – Office skills.
• Fair understanding of B2B purchasing behaviour and SME Operations.
• Experience in customer engagement to deliver smarter and simpler solutions tailored to MSME business needs.
• Ability to manage multiple internal and external stakeholders with strong interpersonal skills and effective objection-handling capability.
• Demonstrated ability to manage multiple projects while ensuring quality, timelines, and effective stakeholder coordination.
• Excellent verbal and written communication skills

• Enable 3 to 4 partners a month to understand Tally’s ways of working and processes.
• Support partners in hiring and onboarding and training required resources.
• Participate in joint closure meetings with partners and customers to help them get success early.
• Ensure partners invest further to operate independently and at scale.
• Support partners in lead generation and market positioning activities.
• Assist partners in at least 4 closures to build capability and confidence till they can work independently.
• Transition capable partners to Sales teams for ongoing growth.
• Lead deep customer engagement initiatives every month
• Engage with customers through interactions along with partner resources to ensure visible value of Tally for the customer’s business.
• Understand customer business context and map customer requirements to relevant Tally features to expand adoption.
• Build strong customer relationships that lead to organic referrals and long-term advocacy.
• Document customer success stories capturing business context, before-and-after scenarios, and customer response to delivered value.