Associate Client Director

About Us

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world’s leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we’ve made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights.

Learn more at www.tolunacorporate.com

Introduction

In this position, you will be responsible for developing long-term relationships with customers, key business executives and stakeholders with an objective to help grow our business in this market. The ideal candidate will therefore have strong relationship management skills, experience working across MENA clients , with a results-orientated approach to addressing client needs.

Responsibilities

• Serve as the senior point of contact for assigned accounts, proactively addressing client needs and solving business challenges.
• Able to translate research expertise into new business development and growth opportunities with existing accounts and prospects.
• Work closely with Senior Client Director and be responsible for developing and executing an annual plan to grow both existing and new business in MENA, with the goal to meet and strive to exceed assigned quarterly and annual bookings targets.
• Ability to create and deliver written and visual storyline packs that engage, inspire and persuade others.
• Take the lead on developing insightful presentations / proposals and pulling in the appropriate company expertise where needed.
• Partner with Research Managers to create research designs, sample plans, and final analysis storytelling.
• Maintain a hands-on, flexible approach to account management, adapting solutions to client needs.
• Foster strong relationships with internal teams and external clients through effective communication and problem-solving.

Your Profile

• A minimum of 8+ years of relevant experience , with a specialization in the field of market research / consumer insights / insight-led marketing consultancy.
• Proven ability to manage key accounts, drive revenue growth, and meet sales targets.
• Exceptional communication skills (written & verbal) with the ability to craft compelling proposals and presentations.
• Commercial mindset—able to identify opportunities, develop strategies, and close deals.
• Excellent active listening and interpersonal skills with the ability to identify problems / opportunities and determine the appropriate and creative paths to resolution.
• Hands-on, proactive, and adaptable—willing to wear multiple hats in a fast-paced environment.
• Fluency in English (additional languages a plus).

Our Values ❤

A cting with Ownership : Demonstrating individual accountability

B ringing a Forward Mindset: Being action-oriented, bold & entrepreneurial

C ollaborating with Curiosity: Exhibiting teamwork through togetherness

D iscussing openly, committing jointly: Sharing your views openly

E mbracing Empathy: Being egoless & caring

What We Offer

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work.