Associate - Client Services

ABOUT THE COMPANY:

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that add real capacity to a client's workday.

Our mission is to provide affordable solutions to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.

ABOUT THE ROLE:

As an Associate - Client Services at Savvital, you will play a key role in providing administrative and operational support to our clients. This position offers an exciting opportunity for individuals with strong organizational skills, attention to detail, and a passion for delivering exceptional client services.

This is a completely on-site role based at our Islamabad office, requiring a dedicated professional who thrives in a collaborative, high-energy environment.

WHAT YOU’LL BE DOING

• Meeting Preparation: Prepare for client meetings by gathering relevant information, researching doctors/stakeholders, and entering prescription or project details into internal systems.
• Insurance Coordination: Coordinate with insurance companies for basic inquiries, follow-ups, and status updates.
• Database Management: Maintain and update the policy book of business, ensuring accurate data entry and meticulous record management.
• Communication Management: Manage and respond to client emails professionally and promptly; act as a liaison between clients and internal teams to ensure accurate communication.
• Client Interaction: Handle inbound and outbound client calls with confidence, clarity, and a solution-oriented approach.
• Process Improvement: Support ongoing data clean-up initiatives and contribute to process improvement projects to enhance efficiency.
• Research & Analysis: Conduct research on diverse topics as assigned and analyze client needs to ensure a high level of satisfaction.
• Price Quotes: Prepare and offer price quotes to clients’ customers, ensuring accuracy and alignment with service offerings.

WHAT WE’RE LOOKING FOR

• Experience: Prior experience working with US-based clients is required.
• Shift Readiness: Comfortable and committed to working night shifts (US business hours).
• Communication: Exceptional written and verbal communication skills with expertise in professional email drafting.
• Education: A 4-year Bachelor's degree is preferred (Accounting & Finance, Business Studies, Economics, or Public Relations).
• Skills: Highly organized multitasker with extreme attention to detail and accuracy in data handling.
• Mindset: A proactive, "can-do" attitude with the ability to "wear multiple hats" and adapt to changing priorities.
• Location: Must be able to work completely on-site at the Islamabad office.

COMPENSATION & BENEFITS

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity, and Wellbeing.
• Medical Insurance: Comprehensive coverage provided.
• Performance Bonuses: Based on individual and team targets.
• Annual Growth: Annual bonuses and performance-based increments.
• Success Sharing: Company-wide success bonuses.

“Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.”

You can send your CVs to recruitment@savvital.us.